Not all songs can be made into a Ringback tone due to licensing restrictions
Ringback tones can only be managed using your Muve enabled Cricket handset, you cannot manage Ringback tones on mycricket.com if you have a Muve rate plan
If the option to create a Ringback tone is greyed out, it is not available as a Ringback tone
From time to time we need to shuffle our available Muve catalog. This is due to licensing restrictions. To see if this song is still available please search for this song under “Get Music” if you cannot get the Ringback tone any longer, this is likely the reason why
Ringback tones are a new way to personalize your wireless service. It replaces the standard "ringing" sound that friends and family hear when they call you. You can choose a song for someone special calling you as well as choose something funny for a group of friends. You can also play different audio content depending on the time of day.
In order to use ringback tones, you must be signed up for the $5/month recurring charge. Your monthly subscription includes 2 ringback tone credits (meaning you get 2 tones per month with the service) each billing cycle that, if unused, expire when the next billing cycle begins. Once you are signed up for the monthly ringback tone service you can visit the ringback tones storefront to purchase the tones you want. This storefront is located in your phone's WAP application. If you would like to purchase more than 2 ringback tones you will need to add funds to your Flex Bucket to purchase additional tones.
The ringback tone monthly recurring charge will appear on your wireless bill once you have signed up for the service. Your monthly subscription includes 2 ringback tone credits (meaning you get 2 tones per month with the service) each billing cycle that, if unused, expire when the next billing cycle begins.
No. In order to use ringback tones, you must be signed up for the $5/month recurring charge. Your monthly subscription includes 2 ringback tone credits (meaning you get 2 tones per month with the service) each billing cycle that, if unused, expire when the next billing cycle begins.
No, you are charged when you select your ringback tone and purchase it but not for each call that you receive. There is a monthly charge associated with having ringback tones available on your account.
Up to 10 groups with 10 callers and 20 Caller ID's each can be set up on your ringback tones service. You can create callers by entering their names and telephone numbers through the "My Callers" page on the Ringback Tone Catalog. You cannot have duplicate names.
Once you have created entries for individual callers, you can create groups of callers by clicking on the "My Groups" link. For example, you can have your work colleagues listen to one song and your friends listen to something else.
Once you have created your callers and/or groups, you can assign songs to them by clicking on the "Setup Ringback Tones" link.
Select a caller or group
Select a song you want them to hear
Select the time of day, day of week, or specific day you want them to hear the song
Yes, when you complete a number change with a Cricket Customer Service representative, within minutes, your new number will have the ringback tones subscription transferred.
Yes, the Time of Day functionality can be used to specify a unique ringback tone to be played during a specific time period. The regular ringing tone will be played for your callers during all other times. Visit the Ringback Tone Catalog to set up the Time of Day functionality on your ringback tones account.
No, you will not need to purchase a new phone to use the ringback tones feature. All you need is a Cricket phone with a standard rate plan ($35 and up) and an active ringback tones subscription to use the service. Ringback tones will not affect any ringtones on your mobile phone. You do not have to repurchase your ringback tones if you change your phone but keep the same wireless phone number.
Click on the "Buy Now" link next to your expiring song.
Titles can only be extended within 14 days of expiration. There may be some rare cases where a song will be no longer for sale or renewal after it has expired. When you renew a ringback tone, you will be charged one credit or $1.99 from your Flex Bucket funds if you have no credits remaining in your current billing cycle.
If you let a ringback tone expire, callers or groups you have set up for that song will no longer hear that song when they call you, they will hear normal ringing.
If you do not have any non-expired songs in your personal folder or if you have not set up any ringback tones to callers, your account will still be active, BUT callers will hear a normal ring when calling you.
You will receive a text message notification 14, 7 and 1 day prior to the expiration of a song. As well, the "Buy Now" button will appear on your "My Caller" section of your ringback tones web page. The exact expiration date will also be displayed.
Once you have purchased a title, you can create callers by entering their names and telephone numbers by clicking the "My Callers" page. You cannot have duplicate names. Individual and group set up can only be done on the Internet at the Ringback Tone Catalog and not the Mobile Web on your Cricket phone.
Once you have created your callers and/or groups, you can assign songs to them by clicking on "Setup Ringback Tones".
Select a caller or group.
Select which song you want them to hear.
Select the time of day, day of week or specific day you want them to hear the song.
Remember to click the "Save" button when done.
The set up priority is as follows:
Special day for caller or group
Special day for all callers or groups
Day of week for caller or group
Time of day for caller or group
Day of week for all callers
Time of day for all callers
For example, if you set up song #1 for a specific caller or group and set up song #2 to "Play to All Callers", the specific caller or group will hear song #1 and everyone else will hear song #2.
You will arrive at the ringback tones main page. This page shows you how many available ringback tone credits you have in your account or your Flex Bucket balance if you do not have any credits. Each Ringback Tone is 1 credit or $1.99 if you have no credits remaining in your current billing cycle.
You can preview and select different songs/content by browsing the catalog.
Once you've selected a title, click on the "Buy" link. You will be presented with a purchase confirmation page. Following the purchase, you will receive a confirmation SMS and you will now be ready to set up the song for your callers.
Managing callers and groups
You can create callers by entering their names and telephone numbers by clicking the "My Callers" page. You can enter as many as 50 names and telephone numbers. You cannot have duplicate names.
Once you have created entries for individual callers, you can create groups of callers by clicking on the "My Groups" link. Up to 10 groups with 10 callers and 20 Caller ID's in each can be set up on your ringback tones service. For example, you can have your work colleagues listen to one song and your friends listen to something else.
Setting up a Ringback Tone for your callers
Once you have created your callers and/or groups, you can assign songs to them by clicking on "Setup Ringback Tones".
Select a caller or group.
Select which title you want them to hear.
Select the time of day, day of the week or specific day you want them to hear the song.
Add the callers that you only want to hear a ringback song to your profile at the Ringback Tone Catalog.
Click on "My Groups" and create a new group that contains the callers you have set up.
Click on the "Set Up Ringback Tones" tab.
Set up the song you want only that group to hear and save your settings. By doing this all other callers outside of this group will hear regular ringing
Method 2
Add the callers that you only want to hear regular ringing when they call you to your profile at the Ringback Tone Catalog.
If there is more than one caller you want to hear the regular ringing, click on the "My Groups" option and create a new group that contains the callers you've set up.
Click on the "Set Up Ringback Tones" tab.
Select the "Regular Ringing" track for this new group to play "All the Time". The regular ringing song is free of charge and never expires. By doing this, the group of callers that you have set up will always hear regular ringing.
You can purchase and use up to 150 ringback tones for each Cricket wireless phone number on your account. To purchase more than 150 ringback tones, you must delete an existing ringback tone.
Yes, you will keep all ringback tone content while your service is temporarily interrupted (hotlined or suspended), unless your account goes into a disconnected status.
Ringback tones can be set to all callers so that all callers will hear a specific title. This can be done by setting up a song to play to "All Callers" on the "Setup Ringback" page.
Ringtones are downloaded to your wireless phone. With ringtones, you hear a chosen song instead of a standard ring through the phone when receiving calls.
With ringback tones, you choose a song for the caller to hear instead of the usual ringing before you answer the phone. Ringback tones stay on the Cricket network so if you ever change phones, you can still use the ringback tones you have already purchased.
Your ringback tone will expire after 6 or 12 months depending on the tone you purchase. The expiration date is shown on the Internet here and through the Mobile Web browser on your Cricket phone at the "Purchase Details" page.
