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Broadband Troubleshooting

[+] I received a text message on my Broadband modem, notifying me that I need to update my device for improved coverage. What are the steps to update my modem?

To ensure you’re getting the best Cricket coverage, your Broadband modem must be updated. The steps are simple, and can be performed easily from your computer. There is no need to return to your local Cricket store. Please see the steps below for your Broadband modem.

Cricket A600: Insert your Broadband modem. Once the modem software opens, go to Options>Activation.

Cricket UM185C: Insert your Broadband modem. Once the modem software opens, go to Options>Activation.

Cricket A605: Insert your Broadband modem. Once the modem software opens, go to Options>Activation.

Cricket EC1705: Insert your Broadband modem. Once the modem software opens, go to Tools>Activation.

PCD UM100C: Insert your Broadband modem. Once the modem software opens, go to Tools>Activation.

Cricket Crosswave: Open your internet browser. Visit to 192.168.1.1, click “login”, username: cricket, password: 0000, go to Settings>System>OTA>Activation, select Activate then OK.

[+] Can I send/receive text messages with my Cricket USB wireless modem?

Yes. You can send and receive text messages with Cricket Broadband whether you use a PC or Mac computer. As a matter of fact, you should check your text messages regularly as Cricket sends important information and reminders via modem text.

[+] Can I use my Cricket's USB wireless modems as a flash drive/jump drive?

Yes. The Cricket A600 modem includes a memory slot for up to a 4GB microSD memory card. You must activate your modem PRIOR to inserting/using the microSD memory card.

Note: MicroSD card sold separately.

[+] How do I find my Broadband phone number (also called an MDN)?

Insert the modem into your computer. Open the Cricket Connection Manager; Go to Help, your phone number is listed as the MDN. SAVE the MDN somewhere you can easily access it in the future, should you need it.

[+] I accidently deleted my Cricket Broadband icon on my computer desktop. How do I get it back?

No problem, there are two easy ways to retrieve your Cricket Broadband desktop icon. Either reinstall the software that came with your modem or...

FOR UM100C modems on a PC:

Open “My Computer” on your desktop
Enter C:\Program Files\Cricket\QuickLinkMobile into the address field
Right click on “QuickLinkMobile.exe”
Select “Create Shortcut”
Drag and drop the icon onto your desktop

FOR A600 modems on a PC:

Open “My Computer” on your desktop
Enter C:\Program Files\Cricket\CricketBroadband into the address field
Right click on “CricketBroadband.exe”
Select “Create Shortcut”
Drag and drop the icon onto your desktop

[+] In a place with free Wi-Fi which should I use my Cricket Broadband service or the free Wi-Fi?

You can use either. You may find that your computer will try to connect to the Wi-Fi, depending on your settings. If you wish to connect to the Internet via your Cricket Broadband modem hit the “connect” button on your desktop Connection Manager and proceed to the Internet as normal via Cricket Broadband. If you wish to connect to the Internet via an alternative Wi-Fi source, make sure that your Cricket Broadband connection is disabled so that your computer does not try to connect to both at the same time.

[+] When I go to unplug my Cricket USB wireless modem my computer tells me to safely remove the hardware before removing it. How do I do this?

Windows customers should be able to locate a “Safely Remove Hardware” icon; located at the bottom right corner of their system tray. Follow the prompts to safely remove your modem.

[+] Will I get an email address when I sign up for Cricket Broadband service?

No. While Cricket Broadband does provide unlimited Internet access, we do not provide email addresses. You can get a free email address from Yahoo.com, Gmail or MSN to name a few.

Broadband Troubleshooting

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