My Account provides Cricket customers with online access to billing and account information. Once you are registered and logged into My Account you have the ability to add a line of service, upgrade your phone, change your plan, add new plan features, change billing and communication preferences, view your text message purchases, check the status of your online order, and much more!
When you register your Cricket phone with My Account, you have access to your Cricket account information 24 hours a day/7 days a week. Everything you need to manage your Cricket account is available at mycricket.com.
Most customers can change their rate plan on mycricket.com. If additional assistance is needed please contact Customer Service.
To change your plan online, sign into the My Account section. Registration on mycricket.com is required.
To change your plan over the phone, please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you selecting the calling plan that is right for you.
You can make changes to your account on mycricket.com, through 1-800-CRICKET or by visiting a Cricket store.
Adding or removing features on mycricket.com is fast and FREE! Simply sign into the My Account section and add or remove features online. When calling Customer Service at 1-800-CRICKET, you must verify your account information prior to updating your account.
Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in determining if a phone number change is possible. A phone number change fee may be required.
You can change the address on your account online. Just sign into My Account and click on "My Billing Information." Changes to your billing information process in real time. Registration on mycricket.com is required to change your address online.
You may also change your address by calling Cricket Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in changing your address.
There are several ways to add a line of service to your Cricket account:
1. Log into My Account and click on "Add a line of service."
2. Visit your local Cricket Store. Please note, that a phone must be activated at the same time in order for a new line of service to be added to an existing account.
Upgrading a phone means that you are choosing to purchase a new phone to replace your current phone on an existing line of service. Adding a line of service means that you are choosing to add a line of service (phone or broadband) to your account in addition to your existing line(s) of service.
Changes to your account can be made online, by phone or by visiting a Cricket store. To make changes online, log into My Account and remove features from your account. When calling Customer Service at 1-800-CRICKET, you must verify your account information prior to making changes.
Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in adding an authorized user to your account.
No. Unfortunately, numbers may only be transferred within the same coverage area. A number can be transferred across town but not to another city or across the country. To continue Cricket service at your new residence with a different phone number, call 1-800-CRICKET to speak with a Customer Service representative. Coverage may not be available in certain geographic areas.
In certain situations, customers can temporarily suspend their Cricket account. Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in qualifying your account for a temporary suspension.
An account may be suspended if payment has not been received and the payment due date has passed. A suspended account may not use the Cricket network or services. In most cases, the past due amount must be paid before the suspension will be lifted.
An account may be disconnected if payment has not been received and it has been more than 30 days since the payment due date. If a customer’s account is disconnected, they will lose their Cricket phone number. A new account must be activated in order to use Cricket service.
Please call Customer Service at 1-800-CRICKET to verify your account information prior to canceling service. Cricket service can only be disconnected by the main account holder. Authorized Users cannot disconnect Cricket service.
Since Cricket offers unlimited minutes of local service every month, to keep our service plans at competitive prices we do not have call history details readily available. If you would like to access these records, please read the information below and follow the directions that are applicable to your situation.
Please visit a full service Corporate-Owned Cricket store. When using the Store Locator search tool, Corporate-Owned or full service Cricket stores are represented by a green balloon on the area map.
Cricket customers will be given a form that must be completed, notarized and then processed by the Cricket store.
If we have any questions about your account, and there is a problem reaching you by phone, we can contact you by email. We will only send offers and specials if you request them.
