My Account provides Cricket customers with online access to billing and account information. Once you are registered and logged into My Account you have the ability to add a line of service, upgrade your phone, change your plan, add new plan features, change billing and communication preferences, view your text message purchases, check the status of your online order, and much more!
When you register your Cricket phone with My Account, you have access to your Cricket account information 24 hours a day/7 days a week. Everything you need to manager your Cricket account is available at mycricket.com.
View your bill, make a payment, or review past payments
When you register your Cricket phone with My Account, you have access to your Cricket account information 24 hours a day/7 days a week. Everything you need to manage your Cricket account is available at mycricket.com.
My Account lets you manage all of your phone numbers in one place. All of the phone numbers on your plan will work for signing in to My Account. All of you use the same password.
If you forget the password, click "Forgot your password?" A temporary password will be sent to your phone, and you can choose a new password when you sign in. Be aware that this changes the password for everyone on your plan. So be sure to let the others know the new password.
You can change your plan on mycricket.com or by calling Customer Service.
To change your plan online, sign into the My Account section. Registration on mycricket.com is required. A $10 fee may be charged if you downgrade your plan, but upgrading your plan is always FREE.
To change your plan over the phone, please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you selecting the calling plan that is right for you. A $15 rate plan change fee will also apply.
You can make changes to your account on mycricket.com, through 1-800-CRICKET or by visiting a Cricket store.
Adding or removing features on mycricket.com is fast and FREE! Simply sign into the My Account section and add or remove features online. When calling Customer Service at 1-800-CRICKET, you must verify your account information prior to updating your account.
Want to upgrade your phone? Log into My Account, click on the "Upgrade Phone" link on the right-hand menu, and follow the instructions provided.
For more information please contact Customer Service at 1-800-Cricket. Please note that current Cricket customers are not elligible to receive promotional prices, device rebates, or a free month of service with the purchase of an upgrade device. Promotional prices are only available for first time Cricket customers.
Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in determining if a phone number change is possible. A phone number change fee may be required.
You can change the address on your account online. Just sign into My Account and click on "My Billing Information." Changes to your billing information can take up to 48 hours to process. Registration on mycricket.com is required to change your address online.
You may also change your address by calling Cricket Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in changing your address.
There are several ways to add a line of service to your Cricket account:
1. Log into My Account and click on "Add a line of service."
2. Visit your local Cricket Store. Please note, that a phone must be activated at the same time in order for a new line of service to be added to an existing account.
Upgrading a phone means that you are choosing to purchase a new phone to replace your current phone on an existing line of service. Adding a line of service means that you are choosing to add a line of service (phone or broadband) to your account in addition to your existing line(s) of service.
Changes to your account can be made online, by phone or by visiting a Cricket store. To make changes online, log into My Account and remove features from your account. When calling Customer Service at 1-800-CRICKET, you must verify your account information prior to making changes.
Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in adding an authorized user to your account.
No. Unfortunately, numbers may only be transferred within the same coverage area. A number can be transferred across town but not to another city or across the country. To continue Cricket service at your new residence with a different phone number, call 1-800-CRICKET to speak with a Customer Service representative. Coverage may not be available in certain geographic areas.
In certain situations, customers can temporarily suspend their Cricket account. Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in qualifying your account for a temporary suspension.
An account may be suspended if payment has not been received and the payment due date has passed. A suspended account may not use the Cricket network or services. In most cases, the past due amount plus a $15 reactivation fee must be paid before the suspension will be lifted.
An account may be disconnected if payment has not been received and it has been more than 30 days since the payment due date. If a customer’s account is disconnected, they will lose their Cricket phone number. A new account must be activated in order to use Cricket service.
If your account is suspended, you will need to pay your past due balance, in addition to any fees assessed to the account. You can view this information at My Account or by calling *611 from your Cricket phone and choosing the appropriate prompts to hear your account balance.
Please call Customer Service at 1-800-CRICKET to verify your account information prior to canceling service. Cricket service can only be disconnected by the main account holder. Authorized Users cannot disconnect Cricket service.
Since Cricket offers unlimited minutes of local service every month, to keep our service plans at competitive prices we do not have call history details readily available. If you would like to access these records, please read the information below and follow the directions that are applicable to your situation.
Please visit a full service Corporate-Owned Cricket store. When using the Store Locator search tool, Corporate-Owned or full service Cricket stores are represented by a green balloon on the area map.
Cricket customers will be given a form that must be completed, notarized and then processed by the Cricket store.
If we have any questions about your account, and there is a problem reaching you by phone, we can contact you by email. We will only send offers and specials if you request them.
