Cricket EZ Phone – Required Software Upgrade to Correct 911 Problem

Cricket is recalling all Cricket EZ phones purchased in February or March 2008 for a software correction. Cricket testing showed that some 911 calls from these phones are connected to the emergency operator without audio.

If you have one of these phones, please go to a Cricket company store for a free software correction as soon as possible. You may find the closest Cricket company store click here.Please enter your address or zip code and look for the green “Cricket Corporate-Owned Stores.”

If you have questions or need help finding the location of your nearest Cricket company store, please call 1.866.441.1577.

Please do not test 911 calls, either before or after your Cricket EZ has been updated.

911 must be reserved for emergencies only. The new software solves the 911 problem.