cricket® fair use policy

As part of our continuing effort to provide the best experience to all of our customers, Cricket has created this Fair Use Policy. This Fair Use Policy states important requirements regarding your use of the Cricket service. This Fair Use Policy also discloses information about Cricket’s network performance, network management practices, and network security.  You should read this carefully as it contains important information.

At Cricket, our goal is to give each customer the fastest service possible at the best value. We are always striving to develop programs and policies to make that possible. Our Fair Use Policy is designed to help ensure the best speeds for the vast majority of our customers, while minimizing any inconvenience caused by our network management practices. Cricket has recognized that a small percentage of customers account for a disproportionate share of data usage on the Cricket network. To ensure that all customers have equitable access to the Cricket network, Cricket has established usage levels that limit the amount of data that a customer can upload and download within stated periods of time, as described further below.

Data Usage Level: Cricket has set a data usage level ("Usage Level") for each customer. As shown in your rate plan brochure or on www.mycricket.com, this Usage Level varies based on the rate plan you've selected. Every day, we measure your upload and download data usage ("Actual Usage") to determine if your total Actual Usage, as aggregated over your service period ("Usage Total"), exceeds the Usage Level for the rate plan you selected. If you exceed your rate plan Data Allowance, Cricket may reduce the speed at which you can send and receive data over the Cricket network until the end of your service period, or you purchase more Full-Speed Data. In such circumstances, you will still be able to use the service at up to 2G speeds. Once you begin a new service period, your rate plan Data Allowance will be reset and your upload and download speeds will be restored. If you need more Full-Speed Data, you can purchase more by changing to a rate plan with a higher Data Allowance, adding a data add-on (if available) or turning on Pay As You Go Data. To find out the Usage Level for your rate plan, please visit www.mycricket.com/usagelevel.

Measuring Actual Usage: While measuring Actual Usage Cricket inspects each customer’s data traffic to calculate the amount of traffic associated with that customer.

Please note that your Usage Total is far more likely to exceed your rate plan Usage Level if you use peer-to-peer file sharing programs, a webcam, or if you download full length movies, large quantities of music files, full software applications, or engage in similar high-bandwidth activities.

Approximate Data Usage Examples Basic information and examples showing the approximate data usage for several common Internet activities appear below.

Use Approximate Size

  • E-mail (1 text page without attachments) .........................................................................................................3 KB
    Based on this assumption, you would need to send and/or receive approximately 1,747,627 e-mails in a month to reach 5 GB
  • Word Document (5 text pages) ......................................................................................................................70 KB
    Based on this assumption, you would need to download approximately 74,897 Word Documents in a month to reach 5 GB
  • Web Page ..................................................................................................................................................150 KB
    Based on this assumption, you would need to look up approximately 34,952 web pages in a month (or over 1,000/day) to reach 5 GB
  • Digital Photo ..............................................................................................................................................500 KB
    Based on this assumption, you would need to download approximately 10,485 low resolution digital photos in a month to reach 5 GB
  • PowerPoint Presentation (20 pages text & light graphics) ...................................................................................3 MB
    Based on this assumption, you would need to download approximately 1,707 PowerPoint presentations in a month to reach 5 GB
  • One hour of standard definition streaming video ............................................................................................650 MB
    Based on this assumption, you would need to download approximately 6 hours and 40 minutes of standard definition streaming video to reach 5 GB

Note: The above examples are just estimates, based on approximate size assumptions. Actual file sizes and user experiences will vary.

Network Performance: The actual speeds that you experience can vary depending on a number of factors, including the type of device you are using, the websites or applications you are accessing, the time of day, network congestion, and other factors in the transmission path from your device to the Internet endpoint that you are accessing. You may also experience slower network speeds if a cell tower or area is experiencing more data usage than normal, which overburdens that tower or area. Coverage limitations may also affect your actual network speed. Coverage can be affected by such things as terrain, weather, foliage, buildings, signal strength, customer equipment and other factors. Coverage indoors may also vary.

Cricket estimates that the typical Cricket network speed range is 50 to 80 kbps for 1X/2G service, 200 to 800 kbps for EVDO/3G service, and 1 Mbps to 8 Mbps for 4G LTE service. These estimated ranges are based on field measurement data collected by Cricket. In addition to the performance factors identified above, network performance may vary based on “roundtrip latency,” which refers to the average time for a data packet to travel from your device to an Internet destination and back again. Cricket estimates that the roundtrip latency is 500 to 800 ms for 1X/2G service, 150 to 250 ms for EVDO/3G service, and 100 to 200 ms 4G LTE service. The above speeds and latency figures are approximations only.

Network Management and Security: To help ensure equitable access to the Cricket network for all customers, Cricket has implemented some network management practices. Cricket has implemented optimization and transcoding technologies to more efficiently transmit data. These techniques include caching data, delivering content “just in time,” compressing data, and re-sizing video for the device, which may affect the appearance of the content being displayed.

Peer-to-peer traffic typically uses a significant amount of bandwidth, and Cricket utilizes deep packet inspection to identify and limit peer-to-peer traffic during times of heavy network congestion, which are usually the hours of 3:00 p.m. to 1:00 a.m. (local time). To ensure that peer-to-peer traffic does not unreasonably hamper our customers’ ability to access the Internet, we limit the aggregate bandwidth available to transmit peer-to-peer traffic to one percent of total available bandwidth during that period of peak usage. As a result of this aggregate bandwidth limitation, customers seeking to send or receive peer-to-peer traffic during the period of peak usage may experience significantly slower throughput speeds compared to other types of traffic. Although, as noted above, a wide variety of factors will determine actual speeds in any given instance, the actual speeds for peer-to-peer traffic during the period of peak usage may fall below 100 kbps for EVDO/3G service (and even less for 1X/2G service).

Cricket also blocks traffic to port 25, a port commonly used for outgoing email. This limits your ability to utilize client-based email programs that use port 25. This does not limit your ability to utilize web-based email programs or alternate ports for sending email traffic.

Cricket allows use of all CDMA devices that are programmed to operate on the Cricket network, that receive a Cricket signal, and that have paid for service to be activated on the Cricket network. Except with a Cricket Mobile Hot Spot rate plan feature, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device.

Cricket’s network management practices are agnostic to the content that traverses its network and to the websites that provide that content. Notwithstanding the foregoing, Cricket may block traffic that violates its Acceptable Use Policy (“AUP”). Violations of the AUP include using the network to distribute harmful content such as viruses, worms or Trojan horses, for illegal purposes (such as distributing child pornography), or to infringe others’ intellectual property rights.

The FCC has indicated that service providers offering “specialized services,” which share bandwidth with broadband Internet access services but provide distinct functionalities, must describe the impact of such services on the performance of your broadband Internet access service. Although the FCC has not defined the term “specialized services,” our Muve Music service could be considered an example of such a service. Cricket designs and manages its network in a manner intended to enable the delivery of quality service regardless of the specific applications you are enjoying at any given time. Nevertheless, as with any service that makes use of shared network capacity, it is possible that heavy use of Muve Music during periods of network congestion or simultaneous heavy use of Internet access could impact the throughput speed at which online content is delivered to your device. Cricket monitors network usage and seeks to augment capacity as necessary to enable customers to use all of our services with minimal adverse impacts from network congestion.

Cricket may revise this Fair Use Policy from time to time by posting a new version of this document on www.mycricket.com/fairuse or any successor URL(s). All revised copies of this Fair Use Policy are effective immediately upon posting. Accordingly, customers and users should regularly visit the Cricket web site. Service is subject to the Cricket Terms and Conditions of Service (www.mycricket.com/support/terms-and-conditions), which you should read before activating service. For Cricket’s Privacy Policy go to www.mycricket.com/support/privacy-policy. For a list of current rate plans go to www.mycricket.com/shop.

Cricket customers with any questions or concerns should visit a Cricket retail location, visit www.mycricket.com or call 1-800-CRICKET. Providers of applications, services, and content also can bring any questions or concerns to Cricket’s attention by calling 800-CRICKET or visiting www.mycricket.com.