FAQs

• Am I covered when I travel?

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  Cricket has you covered in every Cricket coverage area and premium extended coverage area. Check the map to see what the coverage is like where you are traveling.

  If Premium Extended Coverage is not included in your plan, but you will be traveling to a premium extended coverage area, you can add it for only $5 per month.

• Can I call anyone in the US?

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  If your plan includes US long distance, you can call anyone, on any network (cell phoneor landline), anywhere in the United States, unlimited.

  As with all services, you must be calling from within a Cricket coverage area that is included in your plan.

• What if I am in a future coverage area?

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  Cricket coverage is planned for your area, but is not there yet. You can sign up for email updates, and be the first to know about new coverage areas when they become available.

• How do I know I am in my home coverage area?

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  When you are in your home coverage area, or any coverage area that is included in your plan, all of your normal Cricket® services and features should be available.

  When you are outside of your home coverage area, or other coverage area that is included in your plan, you will see a roaming indicator on your phone. This varies by phone. Some use the letter "R", some say "Roaming", some display an icon.

• How do I know if I have a tri-band phone?

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  Tri-band phones have a small symbol, or icon, on the back. The icon looks like three sets of radio waves going out from a point, and says "TRI-BAND" just below the symbol.

• How do I know if I am roaming?

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  When you are outside of areas included in your plan, you will see a roaming indicator on your phone. This looks different on different phones. Some use the letter "R", some say "Roaming", some display an icon. Your owner's manual will tell you exactly how your phone shows that you are roaming.

  When you see the roaming indicator, any calls you make or receive will be charged at the roaming rate. If your plan does not have any roaming minutes you will simply not be able to make or receive the call - no surprises on your bill!