support | Cricket Wireless

Windows 7 Support

[+] My UM185C modem is not working when I plug it in my computer. Do I need to download a driver?

If your UM185C modem is not working properly please call 1-800-CRICKET and speak to a Cricket Customer Service Representative or go to your nearest full service Cricket Store. If it is determined that the version of software on your modem requires a new driver you will need to download the driver here.

Please DO NOT download this driver until you have confirmed with a Cricket Customer Service Representative that the version of software on your modem requires this driver.

[+] I want to buy a new PC with Windows 7- will it work with your modems?

Our Windows 7-compatible software is available for the A600 modem. For more information please call 1-800-CRICKET or go to your nearest full service Cricket Store.

The currently available UM185C modem (what does this look like?) is compatible with Windows 7; no additional steps required.

If you have the Cricket A600 modem (what does this look like?), our Cricket Broadband Customer Care can assist you with setting up your A600 on Windows 7.

[+] Can I exchange my current modem for one that works on Windows 7?

At this time Cricket does not have a modem exchange program however we have several solutions to assist you with Windows 7.

For UM100C Customers: At this time Cricket does not have a modem exchange or upgrade program. Please call Cricket Broadband Customer Service at 1-800-CRICKET for assistance with your UM100C modem and Windows 7.
For A600 Customers: You can visit a Cricket Company-owned retail store to have your modem updated with the new Windows 7 compatible software.
For UM185C Customers: You can use your modem with Windows 7 software by following the installation instructions provided with the device. No additional steps are necessary.

[+] I’ve just upgraded my computer to Windows 7 and now my modem doesn’t work. Can you help me?

Yes, our Customer Care department can assist you with the technical troubleshooting to resolve the issue. Please call 1-800-CRICKET or go to your nearest full service Cricket Store.

[+] My A600 modem is not working when I plug it in my computer. Do I need to download a driver?

If your A600 modem is not working properly please go to your nearest full service Cricket Store or call 1-800-CRICKET and speak to a Cricket Customer Service Representative. If it is determined that the version of software on your modem requires a new driver you will need to download the driver here.

Please DO NOT download this driver until you have confirmed with a Cricket Customer Service Representative that the version of software on your modem requires this driver.

[+] I’m currently a Cricket Broadband customer and I’m thinking about upgrading to Window 7. What are my options?

Thank you for being a Cricket Broadband customer. Depending on the modem, you have several options:

For UM100C Customers: At this time Cricket does not have a modem exchange or upgrade program. Please call Cricket Broadband Customer Service at 1-800-CRICKET for assistance with your UM100C modem and Windows 7.
For A600 Customers (what does this look like?): You can visit a Cricket Company-owned retail store to have your modem updated with the new Windows 7 compatible software.
For UM185C Customers (what does this look like?): You can use your modem with Windows 7 software by following the installation instructions provided with the device. No additional steps are necessary.