Wi-Fi is a connectivity technology. A device enabled with Wi-Fi, such as your smartphone or tablet, can connect to the Internet via a wireless network access point. An access point (or hotspot) has a range of about 65 ft. (20 meters) indoors and a greater range outdoors. Hotspot coverage can comprise an area as small as a single room with walls that block radio signals or a large area, as much as many square miles, covered by multiple overlapping access points.
Verify that your Wi-Fi is on. Follow these instructions:
1. Open the WeFi Pro application by selecting it in your device’s application list. Access to your application list varies by device. If you are unsure how to access your list of applications please consult your manual.
2. Press your device’s Menu button/key
3. Press Networks
4. At the top you should see a Wi-Fi checkbox. Make sure it is checked.
Make sure you are in the vicinity of a Wi-Fi hotspot, and the signal strength of that hotspot is at least two bars. If the hotspot is encrypted, make sure you have the correct password.
Verify that your Wi-Fi is on and Connect manually to your Home Wi-Fi. Follow these instructions:
1. Open the WeFi Pro application by selecting it in your device’s application list. Access to your application list varies by device. If you are unsure how to access your list of applications please consult your manual.
2. Press your device’s Menu button/key
3. Press Networks
4. At the top you should see a Wi-Fi checkbox. Make sure it is checked.
5. Find your home network in the W-Fi networks list at the bottom of the screen and press it.
6. Enter your password if required.
If your connection was established successfully, WeFi Pro will make sure to reconnect you automatically in the future.
You will not be charged by Cricket for Wi-Fi use. We want you to enjoy the benefits of your Wi-Fi enabled device! There are a growing number of public and private hotspots. Many are free, like homes, offices, restaurants, and merchants. However there are hotspots, and networks of hotspots, that will prompt you for payment ahead of time to use. If you encounter one of these and do not want to pay to use it, you can always disconnect from the hotspot.
Always contact the hotspot owner/provider if you have questions or problems connecting.
WeFi Pro is designed to keep you connected to the best available network at all times. To do this, the software will sometimes automatically switch on your device’s Wi-Fi radio when you return to places where you previously connected to Wi-Fi or where Wi-Fi connectivity is expected based on WeFi Pro’s knowledge of more than 100M hotspots. You can always temporarily disable Wi-Fi if you choose, although it is not recommended since WeFi will then be unable to help you maintain the best data connection.
If you like WeFi but still want to manage your Wi-Fi radio manually, you can disable WeFi’s ability to turn on your Wi-Fi radio by following these instructions:
1. Open the WeFi Pro application by selecting it in your device’s application list. Access to your application list varies by device. If you are unsure how to access your list of applications please consult your manual.
2. Press your device’s Menu button/key
3. Press Settings
4. You should see a Wi-Fi Wakeup checkbox. Press the check mark to uncheck it and disable WeFi’s ability to turn on your Wi-Fi radio.
You can return to that menu at any time to check the box and re-enable WeFi’s control of your Wi-Fi radio.
Don’t forget! With WeFi not controlling your Wi-Fi radio you will have to remember to manually turn it back on when you need it.
In the majority of cases, no. Wi-Fi usually provides a faster Internet connection and lower latency (speed to respond), resulting in a better experience for viewing data intensive content like video streaming, gaming, and web browsing; however, it is possible for Wi-Fi hotspots to be congested and provide a slower Internet connection. If this occurs, WeFi Pro will automatically move the data connection back to the Cricket cellular network.
No. All your voice calls go through Cricket’s cellular network as before. Your Internet browsing, videos and online games will use Wi-Fi when connected to a hotpot.
Not necessarily, although unfortunately there is not a simple answer to this question due to hardware differences between devices and factors such as Wi-Fi signal strength, cellular signal strength, and the activities you perform with your device. Testing by WeFi has shown negligible impact on battery consumption when the application manages Wi-Fi connections.
The phone tutorials will instruct you how to turn on and off the Wi-Fi radio on your device. Using your experience and judgment, you can determine how to get the most out of your battery life.
No, the data you upload or download through a Wi-Fi connection doesn’t count toward your data usage level or allowance that may be associated with your plan.
Cricket recommends only connecting to secure encrypted hotspots. If you decide to connect to an open network, whether you trust it or not, Cricket recommends that you do not transmit any sensitive information (i.e. usernames, passwords, credit cards, etc.) to better protect your information.
When you have your Wi-Fi radio on Android will notify you about any Wi-Fi hotspot that it can detect, even if their signal is weak or their speed is less than what you currently have on the Cricket network.
WeFi Pro improves on Android’s capabilities by only prompting you to connect to a Wi-Fi hotspot that it thinks will be a better experience. This allows you to leave Wi-Fi on all the time and accept or ignore its prompts.
WeFi Pro works automatically in the background, connecting your device to the best available network – Wi-Fi or cellular. If it identifies a Wi-Fi hotspot that will improve your data connection it will show a notification icon with a green leaf and a hand, prompting you to decide if you want to connect to a particular Wi-Fi hotspot. You can decide to ignore or connect. As WeFi learns the Wi-Fi hotspots you are comfortable connecting to it will automate connecting to them in the future if they can offer a better experience.
Some Wi-Fi hotspots require successful completion of a web based login page. WeFi will notify you if this is necessary. WeFi is not legally able to automatically bypass this on your behalf.
Some Wi-Fi hotspots are protected with encryption or device filtering. To connect to these types of networks you need to contact the hotspot owner to gain access.
Existing customers will be eligible for the $10 account credit if they meet the following requirements:
* Received an MMS message from Cricket mentioning the $10 credit for being one of the first to try WeFi Pro
* Installed and opened WeFi Pro from Cricket from 2/29/2012 to 4/15/2012
* Have not uninstalled or manually stopped WeFi Pro through 6/15/2012 (11:59 PM Pacific Time)
Customers who have met all of the above eligibility requirements will receive a service credit of $10 applied to their account and an associated confirmation SMS before the end of June 2012.
If you wish to fully enjoy the benefits of WeFi Pro, it is not recommended that you install any other connectivity application while using WeFi Pro. Multiple connectivity applications can conflict and lead to unpredictable results.
WeFi Pro should be left running in the background to ensure you get the best connectivity at all times. Should you choose to stop WeFi Pro from working for you, you can stop it using the Settings->Applications menu of the device to select and stop the application.
When WeFi Pro detects hotspots that require you to log in with the browser it will notify you of such networks, and if you select them will open the browser for you so the login page is brought up.
By tagging networks, you help WeFi Pro work better for you. You can tag networks as your Residence, Office or Public. WeFi Pro will try to prefer your Residence and Office networks over other networks.
You are in control of the Wi-Fi hotspots you connect to. If you want to disconnect from a hotspot or remove it so it is not connected to in the future:
1. Open the WeFi Pro application by selecting it in your device’s application list. Access to your application list varies by
device. If you are unsure how to access your list of applications please consult your manual.
2. Press your device’s Menu button/key.
3. Press Networks.
4. From the list of Wi-Fi networks press and hold the hotspot you want to disconnect or remove.
We expect WeFi Pro to be useful to you, but if you prefer to uninstall WeFi Pro you absolutely can. Before you do, please send us a note at cricket.feedback@wefi.com to let us know why. Your feedback will help us improve!
If your home network is protected by a password, no one can access it without your knowledge. WeFi Pro does not store your passwords or send them anywhere.
It is possible that this particular Wi-Fi hotspot is malfunctioning at this moment. However, in many cases the problem can be solved by turning your Wi-Fi radio off and then back on. Follow these instructions:
1. Open the WeFi Pro application by selecting it in your device’s application list. Access to your application list varies by device. If you are unsure how to access your list of applications please consult your manual.
2. Press your device’s Menu button/key
3. Press Networks
4. At the top you should see a Wi-Fi checkbox. Make sure it is checked.
5. Wait a few seconds
6. Press the box where the check mark was. Wi-Fi will turn back on and attempt to reconnect.
If your problem persists you can leave the Wi-Fi check box unchecked and continue using the Cricket cellular network or you can contact the owner of the hotspot for assistance troubleshooting.
Please open the Internet Browser. In some places, you have to accept usage terms of the local Wi-Fi hotspot provider before Internet connectivity is allowed.
If this does not correct your problem see the answer to FAQ “I AM CONNECTED TO A WI-FI HOTSPOT, AND I CANNOT SURF THE INTERNET THROUGH THE BROWSER. WHAT SHOULD I DO?”
