Depending on where you’re attempting the transaction (i.e. MyCricket vs. *PAY vs. Automatic Bill Pay) you will either receive a notification/message in real time, or a text message will be sent to your phone to notify you that your transaction was not successful.
There are some cases where there is an issue with the transaction, but rather than have it immediately fail, we try to perform additional research to see if it can successfully pass. This helps to avoid your receiving a failed message and a missed payment. In this type of situation, we may attempt to reach out to you to ask you questions. We try to do this as quickly as possible to ensure that we have the best chance for a successful transaction. If, however, the transaction still cannot be processed, we can help you process it using another card or bank account.
