Porting / Transfer Service
Local number portability lets you "port" (transfer) an existing telephone number from your current phone service provider to another carrier. This means you can keep your current phone number when you change your wireless service to Cricket, as long as Cricket provides service in the same location as your current provider. There are three types of portability:
1. Wireless to wireless
2. Wireline to wireless (transferring your home phone to your cell phone or vice versa)
3. Wireline to wireline
Yes. Cricket works with most wireless carriers to allow customer to keep their old phone number. If you are a new customer and have not yet activated your new Cricket phone, please be sure to provide your old phone number during activation. If you are an existing customer and already an active account with Cricket, please call 1-866-351-PORT (7678).
You can transfer your old number to Cricket as long as your account with the old service provider is still active by calling 1-866-351-PORT (7678).
You can check your number's eligibility by calling 1-800-CRICKET (975-3708), at a Cricket store, or online during the activation process.
Cricket has been working with other wireless carriers to ensure that the number porting process is as smooth and swift as possible. While our goal is to complete any number transfer within 4 business hours, some porting requests such as transferring a wireline number may take as long as 5 to 7 business days. Please remember that you must keep both accounts active until the porting is complete.
Transferring your number to Cricket is easy. Once you provide us with all the necessary information, we will work with your old service provider to complete the transfer.
Wireless carriers are working together to ensure that 911 emergency calls will be minimally impacted while you transfer your number. When porting your number from or to any carrier, you need to plan for emergencies. If you call 911 from your NEW phone after you requested number portability, but before the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911 until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself and advise the 911 operator that you were disconnected.
Likewise, if you call 911 from your OLD phone after you requested number portability and after the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911, until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself, and advise that you were disconnected.
You will need to provide your account number with the old service provider along with the billing name and address on file with your old service provider. You can find all of this information on an old bill from your old service provider. Please be sure to provide accurate information as incorrect information such as misspelled names or incorrect billing address will delay the porting process.
If there is an issue, we will try to reach you by phone. It is important that you respond to us as we are not able to continue the transfer process until the issue is resolved. You may reach a Porting Specialist at any time to check on the status of your port-in request by calling 1-866-351-PORT (7678).
You will either receive a text message instructing you to dial *228 on your Cricket phone to reprogram the phone, or you will be instructed to call the Cricket Porting Team back in 3 hours to check on the status of your porting request.