From time to time your smartphone may seem to be operating slow or sluggish. As you uninstall/reinstall applications changes are made to the Android operating system. This may cause a steady drain on your battery, cause your device to run slower and cause applications to crash. When this occurs a Factory Data Reset may be the only solution.
Select Import/Export (For Huawei devices select Manage Contacts/Back up Contacts to SD card)
Select OK
Return to home screen
Move applications you want to keep to the SD card (this only applies to applications you have downloaded from the Google Play Store, all others are restored automatically)
Click on Settings
Click on Applications
Click on Manage Applications
Click on the application you want to move
Click on Move to SD card (if it is greyed out, it is not able to be moved)
After these steps have been done, it is a good idea to remove your SD card before performing the Factory Data Reset.
After you have backed up your contacts and moved all the applications you want to keep to your SD card please follow the instructions below. Please make sure you write down your Google account login so you can retrieve any unsaved contacts and applications.
Go to Settings
Click on Privacy
Click on Factory Data Reset (Make sure “Erase Internal SD Card” is NOT checked)
If you saved your contacts to your SD card before performing the Factory Data Reset you can restore them by using the steps below. If you are using MyBackup for your contacts, you just need to open MyBackup and it will restore the contacts through the application.
Select Import from SD Card (for Huawei devices select Restore Contacts from SD card)
The device will ask if you would like to restore One Vcard file, multiple or all. Select One Vcard.
If more than one VCF file exists, select the one with the largest file number
For example, if your choices are /sdcard/Contact/00001.vcf or /sdcard/contact/00002.vcf you should select /sdcard/contact/00002.vcf
If your contacts don’t show up, repeat the process and select the other file
If all else fails you may contact 1-800-CRICKET and choose option 3 for technical support. You may also visit a full service Cricket store for hands on help. Please use the “Store Locator” icon to find the store nearest to you.
Your smartphone is very much like a mini-portable computer. It has limited storage. For this reason, it is good to perform spring cleaning on your Android device from time to time. Just follow these steps below.
#1 Delete your old text messages
Click on the Message icon
Click on “Settings”
Under “Storage “Settings”” make sure the “Delete Old Messages” box
Set your Text and Multimedia message limit to your specifications
This will be automatic from now on. If there are important messages to keep you will need to lock the message to prevent deleting automatically
*instructions may vary slightly based on the device.
#2 Clear the cache from your apps and browser. Cache files are temporary files created by your apps. They take up a lot of storage over time.
Click on “Settings”
Click on “Applications”
Click on “Storage Use”
Click on each application
Click on “Clear Cache” DO NOT CLICK ON CLEAR DATA
*instructions may vary slightly based on the device.
#3 Delete Apps you no longer use/need. Have you downloaded the latest greatest game or app and find that you no longer use it? Get rid of it!
Click on “Settings”
Click on “Applications”
Click on “Manage Applications”
Click on “All” (at the top)
Click on the Application you want to uninstall
Click on “Uninstall” (in the upper right)
Note: some applications come prepackaged with your phone and may not be able to be uninstalled
*instructions may vary slightly based on the device.
#4 Move Apps to your SD card. All apps are not eligible to be moved to your SD card, but some are and this can save you valuable space. To do this, just follow the instructions below.
Click on “Settings”
Click on “Applications”
Click on “Manage Applications”
Click on the application you want to move
Click on “Move to SD card” (if it is greyed out, it is not able to be moved)
*instructions may vary slightly based on the device.
PLEASE NOTE. If none of these steps worked, you can a Factory Data Reset. More on that can be found here at Factory Data reset FAQ.
Instructions may vary by device. Some plans already include Mobile Hotspot (Cricket Tethering); others may have it available as a $10/month add on. Please see mycricket.com and log into your account to see if it is already active on your account. Your Android device running Android version 2.2 or later and the Blackberry Curve 9350 are capable of tethering.
To set up Mobile Hotspot (Cricket Tethering) on your Android device please follow the instructions below
Connect your device to your computer using the microUSB charging/data cable that came with your device
It may take a few minutes for your computer to recognize the device. During this time device drivers may be installed.
On your Android device go to the Menu
Select Settings
Select Wireless & networks
Select Tethering & portable hotspot
Make sure “USB tethering” is checked
If set up properly, the notification bar will pop up and inform you mobile hotspot (Cricket Tethering) is active
While Mobile Hotspot (Cricket Tethering) is active, you will not have access to the SD card on your device
To set up tethering on your Blackberry® Curve 9350 please follow the instructions below
USB tethering can only be done using your Blackberry Desktop Software
For more information on how to use your Blackberry Desktop Software, please visit www.blackberry.com.
In order to use your phone on the Cricket network it must first be programmed. In order to program your phone you must first dial a series of numbers from the keypad:
Dial *228 and hit “Send”
The display on the phone will show that the phone is being programmed. It usually takes 60-90 seconds to fully program a mobile phone. Once programming is complete you will see an “OK” message on your phone and it will turn on and off.
If for some reason the phone says “Unable to complete at this time” or displays a similar message please try to dial *228 again. When our network is busy with new activations programming can sometimes take a few minutes to download. If the phone does not program after repeated attempts, please contact 1-800-CRICKET or visit your local Cricket retail store for assistance.
*Note: some customer provided equipment from other carriers may not program via the *228 process. If you are having trouble with one of these devices please return back to place of purchase for assistance
Since your phone was designed to work on another carrier’s network not all of the Cricket network features may work even though the phone was flashed to Cricket’s network. Cricket only supports voice features and text messaging for non-Cricket phones. If you would like to experience all the features Cricket network has to offer you may want to consider purchasing a Cricket phone.
