The upgrade will be available on all current and future Muve Music devices.
The enhancements improve the reliability and stability of the App. It will include new features like Spanish language support and recent downloads, increased application speeds across the entire app, and bug fixes such as the spinning circle and service required messages.
Depending on your device and your current version of Muve Music, the upgrade may be mandatory.
The upgrade process has improved speeds over the previous upgrades; however, time required for the download depends heavily on the network coverage.
For devices that are required to upgrade the upgrade process is the same as is always has been and you will be prompted with an upgrade message when opening the Muve Music application. This process is not available over Wi-Fi and if you do not complete the upgrade Muve Music will not be available for use until the new upgrade has been installed. For devices choosing to upgrade Muve Music on an optional basis, you will be directed to the Google Play store where you can upgrade. Google Play upgrades are available via Wi-Fi or Cricket 3G Network.
They will receive a variety of text and email messages as well as in store fliers and communications.
No. However, customers who encounter situations where their music is not displayed should verify that auto sync is turned on in the Muve Music settings menu and should choose the option to copy music to the SD card.
You will be required to move or delete apps until there is 35mb of free memory on their phone. Click here to Memory Management FAQs.
No. You will be prompted to upgrade to the Muve Music app once it is available for your device. You can do this anywhere you have Cricket 3G.
You may only use the device when upgrading through Google Play. Phones upgrading through the mandatory process will not be able to use the phone during the upgrade.
Mandatory upgrades are only available by Cricket 3G OTA. Phones upgrading through Google Play may use OTA or Wi-Fi.
Yes. When upgrading through Google Play you will be required to provide a Google login and password.
The purpose of this upgrade is to provide user enhancements and performance improvements on their Muve Music phone device.
- Link to Google Play
- Download the app to their phone from a customer
- Acquire Google (user name and password)
- Customers will be notified within Muve Music of a mandatory upgrade
- Click “Install Now”
If you are receiving this message when you launch Muve Music……
Customers need 35 MB free memory. Customers can uninstall apps, delete pictures, or move apps and pictures to the SD card. We highly recommend syncing contacts with Gmail™ before upgrading your device, as well as backing up pictures and other data to your microSD card. If your contacts are not appearing after the upgrade, go to Contacts > Menu > Display Options > firstname.lastname@example.org > Select: All other contacts. See Android Upgrade section.
Go to your phone Settings in Muve Music and select About Phone. This will tell you what version of Muve Music is currently on your phone.
Huawei Mercury Version 3.0.0
Huawei Mercury ICE Version 3.0.0
Samsung Vitality Version 2.8.0
ZTE Score Version 2.8.2
Huawei Ascend II Version 2.8.2
ZTE Engage Version 2.8.3
Your Muve Music will continue to work until you receive an install now message. This message reflects the mandatory upgrade.
The Muve Music upgrade will continue to download if the user receives a call, texts a message, navigates to a different application when using Google Play. If you are prompted within the Muve Music application to install the upgrade you will be unable to use your phone during the upgrade process.
Standard upgrades take 5-10 minutes using standard Cricket 3G connections. For faster downloads please see instructions on how to download from Google Play.
Muve Music, like other Android apps, requires 30MB of free space to successfully download and upgrade. Some phones have limited storage capacity. If you have received this error, you will need to remove some applications from your handset before continuing the upgrade process.
If you have pictures, videos, music, or any other files stored on your phone, moving those to your SD card/computer or deleting them from your phone will also free up memory.