MyBackup is a mobile software application that automatically backs up all of your contacts – no cables required. Just log into My Account and you wil be able to manage all your contacts as well as edit, import and print your contacts.
Yes. You will need to re-download MyBackup onto your new phone following the download instructions listed above. Choose the "Backup" function to download your contacts from the MyBackup web site to your new phone.
MyBackup will automatically back up your contacts based on your Auto-Backup settings. Initially, the application will be set to back up your contacts on a weekly basis. However, MyBackup will enable you to customize a weekly or monthly automatic backup schedule. You can update your settings at any time by selecting Setup --> Auto-Backup from the main menu.
MyBackup is included in select rate plans and can be added to your rate plan if it does not already include it. Click here to see current rate plans and feature pricing.
To restore your contacts, you must first download MyBackup to your replacement phone by following the download instructions provided above. Launch MyBackup on your phone and complete the simple setup process. The last step will prompt you to restore your contacts and respond by "Yes". If you want to restore contacts from the web, click the "Update Phone" button or select the "Backup" option on your phone which will back up all of the contacts on their phone and also pull down any changes from the web site.
This means you are no longer paying for data backup and your account is about to be purged. To reinitiate your account, either call customer support or download MyBackup again on your phone. For further assistance, please contact Customer Support at 1-800-Cricket.
Check that all of your contacts have a name and one of the following numbers - work, home, or mobile phone. Often a phone will not allow a contact to be entered if it does not have a name and one of those common phone number fields. To view your saved information, log into My Account, select Data Backup, and select the contact's name to view full contact details. To ensure proper functionality, copy/paste the phone numbers into a more common field (home, work, mobile). When you have completed the changes, click "Update Phone" or perform a manual backup from the application to send the changes to your phone.
If you've erased the contacts from your phone by using the Lost Phone feature, you must first re-create an account from your new handset by re-opening/launching the MyBackup application.
