Mobile Data is the name of Cricket’s data service. Put simply, Mobile Data is access to the internet over the Cricket Nationwide cellular network. Rate plans with Mobile Data can browse the internet, use email, use Twitter, use Facebook, download applications, and generally use any applications installed on your phone or broadband device that require access to the internet. Cricket’s smartphone and broadband (data only) rate plans include Mobile Data.
Mobile Data is typically sold with a specific amount of Full-Speed Data access (Data Allowance) and unlimited Reduced-Speed Data access. The amount of included Full-Speed Data is noted for each rate plan in its list of features.
Data usage is generated whenever the Mobile Data service is used to transfer data between your device and the Cricket Nationwide cellular network.
If your rate plan includes data access, you will be able to use Mobile Data anywhere within Cricket’s Nationwide Broadband & Data coverage. See our coverage map for more details.
Select a rate plan with Mobile Data. This will typically be stated as a specific amount of Full-Speed Data. For example, 2GB Full-Speed Data.
Some feature phone rate plans do not include any data access and only the Mobile Web Add-On is available due to the limited functionality of the devices.
The information provided is not real-time and may vary by up to 10% of your actual usage.
Cricket will also send you automatic notifications via text (SMS) and email when you get near the end and at the end of your Full-Speed Data allowance.
Cricket does not provide information on the amount of Reduced-Speed Data used since it is unlimited within a paid service period.
Full-Speed Data usage information is updated each time you start to consume another approximately 10% of your Full-Speed Data allowance. It is not updated based on time.
IMPORTANT: Although the data usage shown is updated as you start to use each 10% of your Full-Speed Data allowance, Cricket always ensures you are able to use all of the Full-Speed Data you have purchased within a service period. The usage information provided is a guide.
Yes! Cricket will automatically notify you via text (SMS) and email when you get near the end (low allowance) and at the end (end of allowance) of your Full-Speed Data allowance.
Low allowance notifications are sent via text (SMS) when approximately 10% of your Full-Speed Data allowance is remaining. You will only receive one low allowance notification within a service period. If you purchase additional Full-Speed Data after receiving your low allowance notification you will not receive another in the same service period.
IMPORTANT: Cricket can only notify you via email if you have provided us your email address. We encourage you to provide it to us so we can ensure you are always up to date on your account status. You can update or add your email address at My Account, 1-800-CRICKET, or Cricket stores.
No! Unlike other carriers, Cricket’s unlimited services and self-service Care do not count towards your Full-Speed Data allowance. For instance, you can enjoy Muve Music, picture/video/audio messaging, and use of My Account without having to be concerned about your Full-Speed Data allowance. If you use all of your Full-Speed Data in a paid service period, these services will continue at Full-Speed for the remainder of the service period even if your status is Reduced-Speed Data.
A more detailed list of services excluded from your Full-Speed Data allowance:
Any Full-Speed Data you have already used will be counted towards the Full-Speed Data allowance of your new rate plan.
For example, if you change from a 2GB Full-Speed Data allowance rate plan to a 4GB Full-Speed Data allowance rate plan and you had used all 2GB already you will have an additional 2GB of Full-Speed Data to use before the end of your service period.
Conversely, if you change from a 4GB rate plan to a 2GB rate plan and you have already used more than 2GB of Full-Speed Data you will immediately be at the end of your allowance and receive Reduced-Speed Data.
Short for Full-Speed Data Add-Ons. Full-Speed Data Add-Ons , like Add-Ons in general, can be added to compatible rate plans to purchase additional services. Full-Speed Data Add-Ons allow you to conveniently purchase additional Full-Speed Data that will be available each month. Full-Speed Data Add-Ons are the best option when you know you will need more Full-Speed Data on a regular basis and there is not a suitable alternative rate plan for you.
Full-Speed Data Add-Ons are available for $10 and include an additional 1GB of Full-Speed Data.
If you seldom need additional Full-Speed Data, turning on Pay As You Go Data and funding your Flex Bucket or prepaid account balance may be a better option for you.
Short for Full-Speed Pay As You Go Data. Pay As You Go Data is an optional service that can be turned on to automatically purchase additional Full-Speed Data using funds from your Flex Bucket or prepaid account balance when your Full-Speed Data allowance is reached.
Pay As You Go Data is a great option to use when you seldom go over your Full-Speed Data allowance (including any Full-Speed Data Add-Ons you may have added to your rate plan) but when you do you don’t want to have Reduced-Speed. Pay As You Go Data will automatically charge $1 for an additional 50MB of Full-Speed Data – only when you need it. Flex Bucket or prepaid account balance funds are needed ahead of time. Pay As You Go Data is prepaid and not an overage charge that you pay in arrears.
Pay As You Go Data can be turned on/off at any time through:
If you regularly find yourself using Pay As You Go Data you may want to look for a rate plan with more Full-Speed Data or add a Full-Speed Data Add-On to your plan, if available. Those options will likely be a better value.
IMPORTANT: Pay As You Go Data is not shown on your Data Usage Display. Cricket will always ensure that you get each full 50MB before another is charged. Pay As You Go Data purchased is only available within the service period in which it is purchased.
If you regularly find yourself using Pay As You Go Data you may want to look for a rate plan with more Full-Speed Data or add a Full-Speed Data Add-On to your plan, if available. Those options will likely be a better value.
Full-Speed Data is data usage at the best available speeds. Note that best available speeds are always affected by your device, signal strength, environmental conditions, and cell site congestion.
We know it is difficult to be completely disconnected. At Cricket, when you use all of the Full-Speed Data you have purchased within a paid service period we don’t cut you off. Instead, we allow you to continue using Reduced-Speed Data for the remainder of your service period. Reduced-Speed Data gives you access to all the same applications and services as Full-Speed Data but at slower speeds. We believe this is the fairest way to keep everyone connected while allowing us to manage data usage on our network to provide the best experience for customers still using the Full-Speed Data they have purchased.
Reduced-Speed Data is typically equivalent to analog dial-up speeds
If you purchase additional Full-Speed Data after being switched to Reduced-Speed within a service period, your Full-Speed Data will generally resume within an hour. Alternatively, you can power cycle your device after your purchase is complete to resume Full-Speed Data immediately. Please do not contact Cricket unless you believe your speeds have not increased within two hours and you have already tried turning your device off .
Your service period may have ended and another payment may be required. Please try going to a non-secure website accessible through http:// (e.g. www.google.com) to see if you are presented with a notification to pay.
If not and your problem persists please call Customer Care for assistance at 1-800-CRICKET.
