Dialing *Pay allows Cricket customers to do the following:
-Check the balance of your Flex Bucket, roaming or international long distance funds.
-Purchase additional Flex Bucket, roaming or international long distance funds using a credit card.
For a paper copy of your bill please visit your nearest Cricket Corporate-Owned, or full service store. To locate your nearest Corporate-Owned store, click here. When searching for the nearest store, make sure to place a check mark in the box next to "Full Service Location." Full Service stores are easily identifiable by the word "Cricket" preceding the store or shopping center name.
New Cricket customers will receive a text message notification with their bill amount and due date within 1 week after activating their Cricket service. However this payment is not due until the due date specified, which should be at the end of your first bill cycle.
If you are a new Cricket customer you will receive a text message notification with your bill amount and due date within 1 week of your bill cycle end date.
Existing customers who receive a paper bill can have a Cricket Customer Service Representative assist them in setting up an alternate billing address. Call 1-800-CRICKET or *611 from your Cricket phone for assistance.
No. By Cricket policy, Cricket customers can no longer suspend their service while on vacation.
Yes. Please click here to send an email to Cricket.
Yes. You may continue to be charged for service while your account is suspended. Upon reinstatement of your account, you must pay the past due balance, if applicable.
Yes. A text message will be sent to your Cricket® phone each month with your due date and amount owed to continue service. Account information is also always available by calling 1-800-CRICKET or visiting the My Account section of this website.