Cricket Phone Trade-Up Program
New customers buying a new phone from Cricket Wireless and existing customers upgrading their device or adding a line of service are qualified to participate. Of course you need to trade-up a used mobile phone. But don't worry the list of qualified phones is huge; you'll see when you start the process.
Not at all, it’s a simple process and only takes 12 seconds to produce a quote! Get started now.
You will receive a Prepaid Visa Reward card within 10 days after your used phone is received in at The Trade-in Center.
We must receive your old phone, shipping voucher, and proof of purchase within 60 days after completing your online estimate.
Not at this time. You must fill out an estimate online, buy your cricket phone, print your prepaid shipping label and mail-in your used device. Once your used phone is process a Visa Prepaid Card for the value given in your estimate.
No, you must contact us online for any questions about your trade-up status.
Based on the age, model, functional nature and condition of the phone, the device may have no trade-in value. You may however, recycle the phone for free.
Absolutely. However, we do recommend that you backup your personal data and then clear it from your phone before you mail it in.
Clover Wireless is a 3rd party partner that we have selected to manage the trade-up program. They manage the trade-in web site, product receipt, customer service, and payment fulfillment.
Clover Wireless, Cricket’s Trade-in partner, will receive, sort, and clear all personal data from all working phones. Reusable phones will be re-marketed. Non-working phones will be recycled according to federal, state, and local laws.
The phone must be fully functional and must power up and be able to both send and receive a phone call. Additionally, there must be no liquid damage, no cracks in the screen, and no hinge damage. You must also have purchased a valid phone from Cricket and provided a valid ESN/IMEI during the trade up process.
Please include your signed trade-up shipping voucher and a proof of purchase with your new Cricket phone ESN/IMEI and date of purchase.