Cricket PAYGo Customer Service
Dial *PAY from your Cricket PAYGo phone for balance and expiration information (including month-end date for Cricket PAYGo monthly customers), to top-up with a PIN or your bank account (checking, credit, or debit card). If you have questions or are having technical problems, call Customer Care at 1-800-CRICKET or *611 from your Cricket PAYGo phone.
Customer Care is available from 5:00 AM to 9:30 PM PT Monday through Saturday and 6:00 AM to 9:30 PM PT on Sundays.
No, a phone replacement program (handset insurance) is not available for Cricket PAYGo customers.
If your phone was defective, you may be eligible for warranty exchange. Refer to your receipt for specific exchange policies or bring your phone to any Cricket store to determine its eligibility for a warranty exchange. Depending on your phone’s eligibility and how long it’s been since you purchased the phone, you may be required to pay a small fee.
Yes, you can view your account balance, expiration date and top-up your account using your phone. Simply go to My Account via the mobile web or tapping on the money bag icon on your phone’s home screen.
Yes, you can view your balance, change your account information, etc. on mycricket.com. Our website includes information that will help you understand the service offerings and manage your account. Stay tuned! Soon, you will be able to top-up your account online too! Meanwhile, you can top-up using your Cricket phone by going to My Account via the mobile web or tapping on the money bag icon on your phone's home screen and clicking "Top-Up" or by dialing *PAY from your Cricket phone or 1-800-CRICKET from any phone.
Features that are included with your PAYGo plan will not be available while your account remains expired. When you top-up start a new month all of your features will be restored with previous information intact.