Topping-up is how you pay. When you top-up, you're adding funds to your account - you can add funds with a PIN, or you can add funds directly to your account. As you use your service, your account balance will be decreased. If you don’t top-up before you use your funds, you may not have funds available when you want to use service. If you don’t top-up before your account expiration date, your account will expire and you’ll lose any funds still in your account. You have 60 days to top-up after account expiration, or your account will be canceled and you’ll lose your phone number. Remember – it’s important to top-up!
There are three ways to top-up your account – by first purchasing a PIN and then redeeming the PIN to your account, by adding funds directly to your account or, if you have a PAYGo monthly plan, by enrolling in PAYGo Auto Top-Up. To add funds with a PIN, you must call the number on the card or receipt and enter the PIN before you can use the funds. When you add funds to your account directly, you don’t need to redeem a PIN, and you can use the funds right away (in some cases, it may take up to 15 minutes for the funds to post to your account). When you are enrolled in Auto Top-Up, your account will be automatically topped-up each month on the last day of your monthly service period.
Add Funds With a PIN You can buy top-up cards and PINs at many Cricket PAYGo locations. Top-up cards and PINs are available in values ranging from $10 to $45, depending on retailer and region. Depending on the Cricket PAYGo location, you can pay with cash, check, credit card, or debit card. Use our store locator to find a Cricket PAYGo location near you.
If you have a top-up card or PIN already, follow the instructions on the card or receipt to add the funds to your account. If you are having trouble, please contact Customer Care at 1-800-CRICKET so we can help you.
Add Funds Directly to Your Account At some locations, you can add funds directly to you account without purchasing a PIN first. This is a great way to add funds to your account because it is flexible and convenient – you can top-up your account with amounts as little as $1 and as much as $300, and there’s no extra phone call to make to redeem a PIN. Depending on the Cricket PAYGo location, you can pay with cash, check, credit card, or debit card.
Topping-up your account is always easy from your phone. go to My Account via the mobile web or tap on the My Account icon (looks like a money bag) on your phone's home screen and click "Top-Up".
You can also use *PAY (*729) to top-up with your credit card. Just dial *PAY or call Customer Care to top-up in amounts as little as $1 or use our store locator to find a Cricket PAYGo location near you.
Add Funds with Auto Top-Up
If you have a PAYGo monthly plan, you can enroll in our PAYGo Auto Top-Up program which provides reassurance that your service will always be paid for in advance, and your service will remain uninterrupted. Your account will be topped-up automatically each month, on your service period end-date, for your next service period. No action will be required of you once you are enrolled in PAYGo Auto Top-Up.
PINs must be redeemed within one year of purchase (may vary by state). Once the PIN has been redeemed (applied to your account), normal expiration times will apply.
Top-up cards are available in specific denominations, and you can also add funds directly to your account in any amount between $1 and $300 by dialing *PAY from your Cricket phone, or by calling 1-800-CRICKET to use a (with a credit card, debit card, or checking account. You can also visit a Cricket store, Exclusive dealer, or Authorized dealer.
Cricket PAYGo Auto Top-Up is a convenient and easy way to top-up your account automatically each month using a designated credit card, debit card, or bank account on file. Never have your service interrupted again!
With Cricket PAYGo Auto Top-Up you have the reassurance that your service will always be paid for in advance, and your service will remain uninterrupted.
Your account will be topped-up automatically each month, on your service period end-date, for your next service period. No action will be required of you once you are enrolled in PAYGo Auto Top-Up. Your account will be topped-up with the amount equal to the cost of your PAYGo monthly plan, or an amount you choose that is greater than the cost of your plan. Your account will not be topped-up if your account balance is sufficient to cover your next service period.
You can enroll in Cricket PAYGo Auto Top-Up when you activate Cricket PAYGo service here or you can call Customer Care (dial *611 or 800-CRICKET). You will have to provide a registered credit/debit card or bank account for your Auto Top-Up payment account. Your payment account will automatically be charged the amount of your Auto Top-Up, plus applicable taxes.
Most top-up methods will be applied to your account balance immediately. Through an Authorized Payment Location (APL) it can take up to 15 minutes to be applied to your account balance.
