Not necessarily. The funds in your account last until you use them or until your account expires, whichever comes first. You can extend your account expiration date by topping-up your account or by paying your access fee. Your account expiration date will reset to 60 days from the date of your most recent top-up or the last date your access fee was charged to your account. In both cases, the new account expiration date will apply to all funds in your account.
Topping-up your account extends your Cricket PAYGo account expiration date, which applies to all funds in your Cricket PAYGo account. When you top-up, your account expiration date is reset to 60 days from the date of your most recent top-up. If you don't top-up before your account expiration date, you lose any funds remaining in your account.
If you still have a balance when you reach your account expiration date, you will lose your balance. To keep from losing your balance, top-up prior to your account expiration date. Your new account expiration date will apply to the full balance on your account – both the existing balance and the top-up amount. Keep topping-up and you’ll never lose your funds.
Dialing *PAY from your Cricket phone is the fastest and most convenient way to find out your account balance and expiration date. You may also dial *611 from your Cricket phone, select My Account within your phone’s web browser or MyHomeScreen, dial 1-800-CRICKET from any phone, or visit a Cricket store or Authorized Payment Location (APL) for your current balance and expiration.
Yes, if your balance is $5 or less, or if you have five days or fewer prior to expiration, we’ll send you a text message alert, and we’ll remind you each time you place a call (you’ll have the option to continue to your call or connect to *PAY to top-up).
The best way is to call *PAY from your Cricket PAYGo phone and select “1” for Account Information.
Also, we’ll send you text message alerts when your month is almost up. We’ll send your first alert one week before your month ends and another three days before your month ends. If you don’t have sufficient funds available to start your next month on the last day of your current month, we’ll send you a final reminder. There is no penalty if you don’t top-up to start a new month, but you won’t be able to use your service until you do.
You don’t need to do anything to start your new month of service, except have sufficient funds available when your previous month ends. Of course you can tell if your new month started by using your phone, but we’ll also send you a success message whenever we successfully charge your monthly access fee. If your previous month of service ended and we weren’t able to charge your monthly access fee, we’ll send you a failure message. If you get a failure message, it means you didn’t have sufficient funds available when your previous month ended or that there was a problem with your account. If you knew you had funds available and your new month still hasn’t started, please call 1-800-CRICKET or *611 from your phone for help.
When you don’t have enough funds in your account to complete a call, a pre-call announcement will play, giving you the option to connect to *PAY or a Customer Care representative.
You won’t be able make or receive calls, send text or pix, or access paid portions of the mobile web until you top-up, but your account expiration date will not change. You’ll still be able to receive voicemail and text messages, dial *611 or 800-CRICKET, top-up your account, and dial 911 for emergency services.
If you reach your expiration date before you top-up, your account will expire. Any balance remaining on your account will be forfeited. You won’t be able make or receive calls, send text or pix, or access paid portions of the mobile web until you top-up. You’ll still be able to dial *611 or 1-800-CRICKET, top-up your account, and dial 911 for emergency services. If you don’t top-up within 60 days, your account will be canceled and you will lose your phone number.
Any remaining balance on your account will be lost. You will have 60 days to top-up before your account is deactivated and you lose your phone number. If you top-up during the 60 day grace period your account will return to an active state and you can use it as usual.
Yes, but you must activate a new account. You’ll be assigned a new phone number and will need to top-up. Remember, any funds remaining on your previous account at expiration were forfeited.
