Yes. You can use Cricket Broadband in all areas of the US where Broadband coverage is available. See Coverage Maps. However, Cricket Broadband coverage is not available for devices purchased at Walmart, Best Buy or RadioShack.
To activate your modem, call: 1-866-598-2505. You will be asked for your MEID# and the zip code where you intend to use the Internet most. The remaining installation is as easy as Plug.Click.Connect. Plug the modem into the USB port and click through the quick and easy wizard. You will be directed to an account set-up page and payment page. Once you’ve completed the required information, connect and you’ll be online!
Payments may be made using cash, credit/debit, and check. Click here to find a payment location near you. Or, simply login to MyAccount to make a payment today.
Top-Up cards are another form of payment that can be used. Top-Up cards can be purchased from many National Retailer locations within Cricket Broadband coverage areas. Click here to find a location where Cricket Broadband top-up cards are sold today.
When payment is due or past due, Cricket Broadband purchased at a National Retailer will alert you by redirecting you to the payment page. Once you make the minimum payment, you will be able to get online again. It is important to make payments on time to avoid service interruption.
The full value of your rate plan is the minimum payment due - - but you may apply up to $300 in your account at anytime.
To reactivate your account and Internet service, simply plug your modem into your computer. You will be redirected to a payment page to make a minimum monthly payment. Once you make your payment, you will be able to connect to the Internet again. If you are not redirected to a payment page, please call Customer Service at 1-800-CRICKET.
Modems purchased at a National Retailer must be returned to that National Retailer and must follow its return policy. See store for return policies. Cricket Full Service Retail locations cannot accept returns of modems purchased at a National Retailer.
The modems sold at National Retailers come with a 12-month Limited Warranty. Thank you for the opportunity to service your internet service needs. The broadband data modem is covered by a Limited Warranty. If you are experiencing problems with your broadband data modem you may return it to a Cricket corporate-owned store and Cricket will determine if the problem is covered by the Limited Warranty. If Cricket determines that the problem is covered by the Limited Warranty, Cricket will repair and return your broadband data modem or issue you a refurbished broadband data modem. You may be responsible for shipping charges and you may be without your broadband data modem for 5 to 7 weeks.
As a service to you, Cricket has a Warranty Exchange Program which allows you to receive a replacement broadband data modem, for a fee, while Cricket is determining if your broadband data modem is covered by the Limited Warranty.
All warranty modem replacements require a service fee, as described below. As part of this value added service, Cricket will replace your modem with a factory refurbished modem. The replacement modem comes with a 90 day warranty and, if applicable, the warranty may be extended to cover the remaining warranty period of your original in-warranty modem.
If Cricket determines the problem with the broadband data modem is not covered by the Limited Warranty, the $20.00 will not be refunded. In either case your original broadband data modem will not be returned to you and becomes the property of Cricket.
Monthly Internet service plans include unlimited Internet access for one calendar month. Cricket Broadband sold at National Retailers is a pre-paid service, so you pay in advance for each month of service. When you make a payment, your next payment is due exactly one month later. Payments and account status can be seen by logging into My Account.
When payment is due or past due, Cricket Broadband sold at National Retailers will alert you by redirecting you to the payment page. Once you make the minimum payment, you will be able to get online again. It is important to make payments on time to avoid service interruption.
The full value of your rate plan is the minimum payment due - - but you may apply up to $300 in your account at anytime.
