Yes, you can change rate plans for Cricket Broadband. If you are changing rate plans during your service period, you will be charged or credited the prorated difference between your current rate plan and your new rate plan.
Cricket Broadband is a service providing high-speed wireless Internet access for your desktop and/or laptop; both PC and Mac. Cricket delivers Internet service at 3G speeds via our USB wireless modems; which are small and compact and can be taken from home, to work or to the park. Use Cricket Broadband’s high speed wireless Internet service no matter what you’re doing online; whether it’s shopping, checking email or downloading your favorite song to checking current news, sports scores or watching a video on YouTube. And with Cricket, there are no signed contracts and no overages!
You can use our mobile broadband anywhere in hundreds of Cricket Broadband covered cities and towns. And because it’s wireless, you can take your Internet with you from your home desktop to your laptop at the park; no need to search for Wi-Fi hotspots anymore. Click here to see Cricket's Broadband coverage maps.
Cricket does not require a signed contract; so there is no length of time you are required to maintain your broadband service; although we know you’ll love it and keep it forever.
Cricket Broadband works with computers that have a standard USB port.
Desktop and/or laptop computers and both PC’s and Mac’s work with our high-speed wireless Internet service. And you can use your modem with either or both computers as the Internet goes with you (once you have downloaded the software on each computer you will be using).
If you have Windows 2000, Windows XP, Vista 32 and 64 bit, or Windows 7 - - Cricket Broadband will work! Specific modems may not work with Vista 64-bit. See modems for more details. If you have Mac OS X10.3.9 version or higher, Cricket Broadband will work for you.
If you wish to place parental controls or filter certain content you’ll need to purchase software that accomplishes the monitoring service. If you wish to filter or restrict such content, go to: www.netnanny.com or http://home.mcafee.com.
Cricket Broadband does not provide email accounts. Customers can use their Internet browser or Virtual Private Network (VPN) client to access their existing email account to send and receive email. For VPN, we recommend checking with your IT department regarding intranet access requirements.
Cricket Broadband service uses CDMA technology, which provides authentication and inherent data protection. Cricket Broadband always recommends you use a VPN and firewall software to secure your information.
Depending on which modem you purchase, your package will include the USB wireless modem, a Quick-Start User’s Guide and a USB Y-Cable; to improve coverage and speeds.
Cricket Broadband does not expressly prohibit FTP traffic. It is your responsibility to ensure your FTP software settings are correct. Cricket’s Customer Care does not configure FTP.
Yes, your VPN product should treat Cricket Broadband’s data networks exactly as it treats the Internet; however, we recommend testing your specific VPN over the Cricket Broadband networks before you deploy the service.
Cricket Broadband modems have not been certified for use with these types of devices/applications. Cricket’s Customer Care does not troubleshoot these devices or applications.
Warranty guidelines are imposed by the original manufacturer of the data modem and not by Cricket. Warranty replacement modems are offered to our customers as a value added service. If you would like to have the original modem manufacturer handle your warranty issue you may use the manufacturer contact information below.
All warranty modem replacements require a service fee, as described below. As part of this value added service, Cricket will replace your modem with a factory refurbished modem. The replacement modem comes with a 90 day warranty and, if applicable, the warranty may be extended to cover the remaining warranty period of your original in-warranty modem.
Your original modem will be sent to the manufacturer’s Authorized Service Center (ASC) and they will determine if the modem problem is covered by warranty. There is a $20 non-refundable fee.
If the manufacturer’s ASC determines the modem problem is not covered by warranty, the $20.00 will be non-refundable. Factory refurbished modems follow the same guidelines as above during the warranty period (up to one year from the original modem purchase date or 90 days since last in warranty exchange, whichever is longer).
