Cricket’s Warranty Exchange Program is designed to help provide a working device to Cricket customers whose in-warranty device is no longer working. If a customer’s device is under warranty, a customer can exchange their non-working device for a refurbished device replacement. The customer may choose to have their replacement device shipped via 2 day shipping for $10, overnight shipping for $20, or have it exchanged same day in a Company Owned store for $50.
Yes. Please contact our Customer Service department by calling 1-800-CRICKET and you will be given a credit. (This only applies to customers that do not have Directory Assistance).
Cricket does not issue refunds, in whole or in part of your 30-day bill cycle because Cricket offers unlimited minutes per month. After you have entered into your next 30 days of service, you are responsible for payment of that full 30-day bill cycle. Please refer to the Terms and Conditions of Cricket service for further information.
This program charges the customer a $20 (non-refundable fee) to exchange the in warranty non-working device for a like device replacement in a Cricket retail store location only. This will occur only if the customer’s device is deemed to be in warranty based on the warranty guidelines set forth by the manufacturer. If the device is determined to be "OUT OF WARRANTY" based on the manufacturer guidelines, the customer will have the option of upgrading or replacing their existing device at their own cost.
To avoid paying a $20.00 warranty exchange fee, you can return your device directly to its manufacturer (paying all shipping and handling yourself & with a typical turnaround time of 3 to 6 weeks) or purchase a replacement device. If you chose to return your device directly to the manufacturer we can temporarily suspend your service.
All new Cricket phones are under warranty for 12 months from the date of purchase. However, if your phone meets any of the criteria that would classify it as out of warranty (such as water damage or improper usage) then the phone cannot be processed through our warranty exchange program.
Within 5 business days contact the Cricket store where you left your phone, and they will be able to advise you of the status. Also, a voice mail will be generated and sent to your phone which can be monitored remotely by calling your number, entering *, and then your password.
Products subjected to abnormal use or conditions, accident, mishandling, neglect , unauthorized alteration, misuse, improper installation or repair or improper storage; product whose mechanical serial number or electronic serial number has been removed, altered or defaced; damage from exposure to moisture, humidity, excessive temperatures or extreme environmental conditions; damage resulting from connection to, or use of any accessory or other product not approved or authorized by the company; defects in appearance, cosmetic, decorative or structural items such as framing and non-operative parts; damage from external causes such as fire, flooding, dirt, sand, weather conditions, battery leakage, blown fuse, theft or improper usage of any electrical source.
** ** As determined by OEM certified report repair center.
Please see the phone owner's manual for more details.
The repair vendor may need a few extra days to process the phone. During this time we appreciate your patience, however, should you need immediate assistance, please see your local Cricket store.
The repair vendor may need a few extra days to process the phone. During this time we appreciate your patience, however, should you need immediate assistance, please see your local Cricket store.
