Most Popular Billing Questions
Cricket customers have several options to pay for their service each month:
Automatic Bill Payment
With this option, you won't have to worry about mailing a payment or standing in line. Cricket automatically deducts your account balance right from your credit card, debit card, or bank account each month. Sign up today and you may be eligible to receive a service credit on your next bill. To enroll go to My Account via the mobile web or tap on the My Account icon (looks like a money bag) on your phone's home screen and click "Auto Bill Pay".
Payments can be made using My Account on your Cricket phone anywhere, anytime and there are never any payment service fees. Simply go to My Account via the mobile web or tap on the My Account icon (looks like a money bag) on your phone's home screen and click "Pay My Bill".
Make a payment using a check or credit card by dialing 1-800-CRICKET. This service is available 24 hours a day and subject to a $2 processing fee.
Authorized Payment Locations
Visit an Authorized Payment Location to pay a bill or unsuspend/unhotline service in 30 minutes or less (available 6 a.m. to 6 p.m. Pacific Time). Most Authorized Payment Locations only accept cash payments. Please have your Cricket phone number when you pay your bill in person. Payment subject to $3 processing fee. Find an Authorized Payment Location near you.
You may send a personal check or money order with your remit slip at the bottom of your Cricket bill to the following address:
P.O. Box 660747
Dallas, TX 75266 - 0747
There is no payment fee associated with this payment method. Processing of mail payments can take up to 7-10 business days before payment posts to your Cricket account. To help ensure timely payment processing, please remember to write your account number on your check or money order. If you do not have your account number available, call *611 or 1-800-CRICKET to obtain it. If payment is not received by the due date, your phone service will be suspended and you may be charged a reinstatement fee if you would like to continue your service.
BridgePay is a flexible payment option available to Cricket customers. It allows a customer to make a $17 payment (per line of service) which is applied to the bill balance and a $3 – $5 payment fee (this is a single service fee, not a per line charge). In return for this partial bill payment, the customer is given an additional 7 days (grace period) after their due date to pay their bill in full.