Account Management Topics
Please call 1-800-CRICKET for all account maintenance.
My Account provides Cricket customers with billing and account information from their device or online.
My Account On Your Cricket Phone
My Account is preloaded on all Cricket phones and is always FREE and easy to use. You can view your rate plan, payment amount, payment due date and pay your bill. You can also see your Flex Bucket balance or add funds to your Flex Bucket as well as sign up for Automatic Bill Payment. Simply go to MyAccount via the mobile web or tap on the My Account icon (looks like a money bag) on your phone’s home screen to see the most current account information.
My Account Online
Cricket customers can also access My Account information online via MyCricket.com/myaccount. Once you are registered and logged into My Account you have the ability to add a line of service, upgrade your phone, change your plan, add new plan features, change billing and communication preferences, view your text message purchases, check the status of your online order, and much more!
My Account Your Cricket Phone
My Account is preloaded on all Cricket phones so no registration is ever necessary. Simply go to My Account via the mobile web or tap on the My Account icon (looks like a money bag) on your phone’s home screen to begin using 24 hours a day/7 days a week. Everything you need is just a touch away.
My Account Online
When you register your Cricket phone with My Account, you have access to your Cricket account information 24 hours a day/7 days a week. Everything you need to manage your Cricket account is available at mycricket.com/myaccount.
Using My Account Online you can:
-View your bill, make a payment, or review past payments
-Change your plan or choose plan add-ons
-Get a discount when you upgrade your phone online
-Purchase Flex Bucket funds
-Browse, listen, and buy ringback tones
-Update your personal information
Most customers can change their rate plan on mycricket.com. If additional assistance is needed please contact Customer Service.
To change your plan over the phone, please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you selecting the calling plan that is right for you.
Adding or removing features on mycricket.com is fast and FREE! Simply sign into the My Account section and add or remove features online. When calling Customer Service at 1-800-CRICKET, you must verify your account information prior to updating your account.
Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in determining if a phone number change is possible. A phone number change fee may be required.
You can change the address on your account online. Just sign into My Account and click on "My Billing Information." Changes to your billing information process in real time. Registration on mycricket.com is required to change your address online.
You may also change your address by calling Cricket Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in changing your address.
To activate your Cricket phone, please call 1-800-CRICKET to speak with a Cricket representative or visit a Cricket store.
There are several ways to add a line of service to your Cricket account:
1. Log into My Account and click on "Add a line of service."
2. Visit your local Cricket Store. Please note, that a phone must be activated at the same time in order for a new line of service to be added to an existing account.
3. OR call Customer Service at 1-800-CRICKET
In certain situations, customers can temporarily suspend their Cricket account. Please call Customer Service at 1-800-CRICKET or *611 from your Cricket phone. A Customer Service representative will assist you in qualifying your account for a temporary suspension.
An account may be suspended if payment has not been received and the payment due date has passed. A suspended account may not use the Cricket network or services. In most cases, the past due amount must be paid before the suspension will be lifted.
An account may be disconnected if payment has not been received and it has been more than 30 days since the payment due date. If a customer’s account is disconnected, they will lose their Cricket phone number. A new account must be activated in order to use Cricket service.
If your account is suspended, you will need to pay any outstanding balance. Please go to the nearest Full Service Cricket Store for assistance.
Please call Customer Service at 1-800-CRICKET to verify your account information prior to canceling service. Cricket service can only be disconnected by the main account holder. Authorized Users cannot disconnect Cricket service.
- Please visit a full service Corporate-Owned Cricket store. When using the Store Locator search tool, Corporate-Owned or full service Cricket stores are represented by a green balloon on the area map.
- Cricket customers will be given a form that must be completed, notarized and then processed by the Cricket store.
- Processing fees may apply.