Cricket will initiate the request to port your number from your current service provider through an inter-carrier process. Your current service provider should disconnect your number on your old service and permit it to be activated on your new Cricket phone.
Cricket has been working with other wireless carriers to ensure that the transfer process is smooth and as swift as possible. While our goal is to complete any number transfer within 4 business hours, some porting requests could take longer. Number porting is a complex process involving several different systems and carriers and given the large volume of customers that port their phone numbers, the process may take a little time. You must keep both services active until the porting is complete.
Wireless carriers are working together to ensure that 911 emergency calls will be minimally impacted while you transfer your number. When porting your number from or to any carrier, you need to plan for emergencies. If you call 911 from your NEW phone after you requested number portability, but before the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911 until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself and advise the 911 operator that you were disconnected.
Likewise, if you call 911 from your OLD phone after you requested number portability and after the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911, until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself, and advise that you were disconnected.
It should work but please keep this in mind that the porting process involves coordinating multiple systems across multiple carriers. Cricket aims to complete most ports within a day but it could take much longer. Some service interruptions may also occur, but we are working hard to limit them.
Cricket Corporate-Owned or full service stores do not flash phones, but if your phone has already been flashed to Cricket we will activate your phone on Cricket’s service.
Cricket gives customers an all-digital, high-quality wireless service at a consistently affordable price, making us the value leader in the wireless marketplace. Please visit your local Cricket store, explore this website or call 1-800-CRICKET to learn more about the coverage and services available in your area.
Local number portability lets you "port" (transfer) an existing telephone number from your current phone service provider to another carrier. This means you can keep your current phone number when you change your wireless service to Cricket, as long as Cricket provides service in the same location as your current provider. There are three types of portability:
1. Wireless to wireless
2. Wireline to wireless (transferring your home phone to your cell phone or vice versa)
3. Wireline to wireline
