Cricket is recalling all Cricket EZ phones purchased in February or March 2008 for a software correction. Cricket testing showed that some 911 calls from these phones are connected to the emergency operator without audio.
If you have one of these phones, please go to a Cricket company store for a free software correction as soon as possible. You may find the closest Cricket company store click here.Please enter your address or zip code and look for the green “Cricket Corporate-Owned Stores.”
If you have questions or need help finding the location of your nearest Cricket company store, please call 1.866.441.1577.
Please do not test 911 calls, either before or after your Cricket EZ has been updated.
911 must be reserved for emergencies only. The new software solves the 911 problem.
From the "Phone Info" menu on your Cricket EZ phone, press "2". If the software version is 1.9.18 (or higher), you have the new software and don't need to do anything. If the software version is 1.9.12, you should bring the phone to a Cricket store to be updated.
Since your phone was designed to work on another carrier’s network not all of the Cricket network features may work even though the phone was flashed to Cricket’s network. Cricket only supports voice features and text messaging for non-Cricket phones. If you would like to experience all the features Cricket network has to offer you may want to consider purchasing a Cricket phone.
There is a software problem in Cricket EZ phones sold in February and March 2008 that causes some 911 calls to be connected to the 911 operator with no audio. The caller cannot hear the operator and the operator cannot hear the caller. This problem does not affect all 911 calls or any non-911 calls, or any newer Cricket EZ phones.
A small number of Motorola VE240s are freezing at the Motorola logo and/or a blue screen is displayed during several scenarios. This is currently either a recoverable or an easily avoidable event.
If this problem has occured on your Motorola VE240, you should bring the Motorola VE240 phone to any Cricket Company-Owned store for the the phone to be reflashed.
If you experience a problem calling 911 on your Cricket EZ phone, you may hang up and redial 911, or call 411 and request the phone number of your local police or fire department and you can be connected automatically.
Please do not call 911 just to try this out - 911 should be reserved for emergencies only.
You should bring the Cricket EZ phone to any Cricket Company-Owned store for the new software to be installed for you, free of charge. The installation should take approximately two minutes. Click here to search for a Cricket Company-Owned store near you. Please enter your address or zip code and look for the green "Cricket Corporate-Owned Stores".
If this problem has occured on your Motorola VE240, you should bring the Motorola VE240 phone to any Cricket Company-Owned store for the the phone to be reflashed.
Cricket has identified a software corruption issue with some its K132 handsets. Users may receive the error message "Crash Dump" and could possibly experience their phone locking up or freezing because of this. Cricket is currently working with Kyocera to fix the software issue and appreciates your patience and understanding during this time. Please check back for updates on a fix to this issue in the near future.
