You can enroll in the program when you purchase and activate a new phone on the Cricket network. The Handset Protection Program costs $5 per month and is conveniently billed to your account. Should something happen to your covered handset, you are eligible for a replacement phone of the same quality of your original.
The Phone Protection Program provides protection against direct physical damage, accidental water or liquid damage, theft, lost or misplaced phones, and mechanical or electrical failure once the manufacturer's warranty expires.
Yes, the deductibles are $20, $50, $85, $125 and $150 and are based on the device selected. Please refer to your local Cricket store for more information.
Please visit your local Cricket store or contact Customer Service at 1-800-CRICKET. A Customer Service Representative will assist you in temporarily suspending the line of service associated with the lost phone. If you have the Phone Replacement feature, please follow the steps outlined below to file a claim.
To file a claim, complete the following steps:
1. If your phone is stolen, you must file a police report.
2. Contact the Phone Protection Team to file a replacement claim by dialing 1-866-217-5787 toll-free.
3. Please be able to provide:
o A description of your phone and accessories involved in the claim.
o How and when damage/loss occurred.
o A police report number if lost or stolen.
o A credit card for the claim deductible (if paying by credit card).
o Provide proof of ownership/proof of loss.
Claims may be fulfilled with new or refurbished equipment. Claims must be filed within 60 days from the date the incident occurred. If the make or model of the phone being replaced is no longer available, you will receive a replacement phone of like kind, quality, and/or cost.
