Unfortunately, at this time our Live Chat agents do not have access to the systems or the information to be able to answer any questions related to billing or payment status. You can make bill payments or find billing information in the My Account section. If you can’t find answers to your billing questions there please locate your nearest Cricket Corporate-Owned store, where they can answer all your billing questions.
Cricket customers have several options to pay for their service each month:
Automatic Bill Payment With this option, you won't have to worry about mailing a payment or standing in line. Cricket deducts your balance due right from your credit card or debit card each month. Sign up today and you may be eligible to receive a service credit on your next bill.
Automated System Make a payment using a check or credit card by dialing 1-800-CRICKET. This service is available 24 hours a day and subject to a $2 processing fee.
Authorized Payment Locations Visit an Authorized Payment Location to pay a bill or unsuspend/unhotline service in 30 minutes or less (available 6 a.m. to 6 p.m. Pacific Time). Most Authorized Payment Locations only accept cash payments. Please have your Cricket phone number when you pay your bill in person. Payment subject to $3 processing fee. Find an Authorized Payment Location near you.
Mail You may send a personal check or money order with your remit slip at the bottom of your Cricket bill. There is no payment fee associated with this payment method. See the table below to determine the appropriate payment address for your market. Processing of mail payments can take up to 7-10 business days before payment posts to your Cricket account. To help ensure timely payment processing, please remember to write your account number on your check or money order. If you do not have your account number available, call *611 or 1-800-CRICKET to obtain it. If payment is not received by the due date, your phone service will be suspended and you may be charged a $10 reinstatement fee if you would like to continue your service.
Customers who purchase their phone and sign up for service online using mycricket.com will be placed on our Automatic Bill Payment option. This payment option is a free and easy way for Cricket customers to pay for their monthly service without the hassle of having to remember to make a payment each month. The payment will be withdrawn each month from the credit/debit card used to purchase the phone from mycricket.com .
Depending on your situation, you may have received a free month of service. Because Cricket is a pay in advance service, you may receive a bill a few days after starting the service. This bill is for your next month of service.
No. Unfortunately Cricket does not offer this bill payment option at this time.
Cricket customers have the following options to pay for their service each month: Automatic Bill Payment With this option, you won't have to worry about mailing a payment or standing in line. Cricket deducts your balance due right from your credit card or debit card each month. Sign up today and you may be eligible to receive a service credit on your next bill.
Online Payment Payments can be made through the My Account section.
Automated System Make a payment using a check or credit card by dialing 1-800-CRICKET. This service is available 24 hours a day and subject to a $2 processing fee.
Authorized Payment Locations Visit an Authorized Payment Location to pay a bill or unsuspend/unhotline service in 30 minutes or less (available 6 a.m. to 6 p.m. Pacific Time). Most Authorized Payment Locations only accept cash payments. Please have your Cricket phone number when you pay your bill in person. Payment subject to $3 processing fee. Find an Authorized Payment Location near you.
Mail You may send a personal check or money order with your remit slip at the bottom of your Cricket bill. There is no payment fee associated with this payment method. See the table below to determine the appropriate payment address for your market. Processing of mail payments can take up to 7-10 business days before payment posts to your Cricket account. To help ensure timely payment processing, please remember to write your account number on your check or money order. If you do not have your account number available, call *611 or 1-800-CRICKET to obtain it. If payment is not received by the due date, your phone service will be suspended and you may be charged a $10 reinstatement fee if you would like to continue your service.
You may receive your statement in the following ways: paper bill ($1.25 per month) or Go Paperless which is via monthly text message (free). You may also receive an additional reminder within ten days of your bill due date.
Yes. Cricket customers can purchase $5.00 or $15.00 of monthly Flex Bucket funds and have it charged as part of your monthly Cricket service. You can add this feature two ways:
1. Log into My Account and click the "Add New Features" link on the right-hand side. Then select the amount of Flex Bucket funds that you would like to automatically purchase every month.
2. Call 1-800-CRICKET to speak with a Customer Service Representative about adding this service.
An Authorized Payment Location (APL) is a retail location that is authorized to take your Cricket payments. Click on the link to locate an Authorized Payment Location near you.
When making a check payment over the phone, please allow up to 30 minutes for the payment to post to your account. Reinstatement of service will not take place prior to this time. If it has been longer than 30 minutes, please visit your nearest Cricket Store for further assistance.
You must provide them with a bank statement showing this debit from your account and/or the checking account number and routing number, found on the bottom of the check that was used to make this payment. Payments after 6pm PST will not post until the next business day at 6am PST. At this time service will be reinstated.
When making a payment over the phone, please allow up to 30 minutes for the payment to post to your account. Reinstatement of service will not take place prior to this time. If it has been longer than 30 minutes, please visit your nearest Cricket Store for further assistance.
You must provide them with the credit/debit card number that was used to make this payment. Payments after 6pm PST will not post until the next business day at 6am PST. At this time service will be reinstated.
When making a payment at an Authorized Payment Location, please allow up to 30 minutes for the payment to post to your account. Reinstatement of service will not take place prior to this time. If it has been longer than 30 minutes, please take your payment receipt back to the Authorized Payment Location where you made your payment and ask them to verify that your payment was processed correctly. If you are unable to gain resolution, you must visit your nearest Cricket store with your receipt for further assistance. Payments after 6pm PST will not post until the next business day at 6am PST. At this time service will be reinstated.
Cricket will accept Visa, MasterCard, Discover and American Express credit card payments. Cricket will also accept Visa and MasterCard debit card payments.
If you have questions about your Cricket bill, please view the My Account section of mycricket.com. If you still have questions after reviewing this information, you can contact Cricket Customer Service at 1-800-CRICKET or speak to a representative in person at a Cricket Company-Owned store.
In many cases, if you have made your payment after it was due, your bill may reflect two months of service. For the most updated information, please contact Customer Service at 1-800-CRICKET.
