Within the Nationwide Talk and Text Coverage Area, all incoming calls deplete minutes from the included minutes in the PAYGo rate plan. Outgoing calls will also deplete minutes from the rate plan. International calls and directory assistance carry a premium charge that requires funds in your PAYGo account in addition to depleting minutes from the rate plan.
The following calls that will not deplete from the minutes included in your plan: a call that leaves a message in your voicemail. Also calls to Cricket at 611, *PAY, 1-800-Cricket or confirmation auto top-up enrollment will not deplete minutes included in your PAYGo rate plan.
Roaming calls made or received outside the Nationwide Talk and Text Coverage Area will not deplete minutes included in your rate plan, but will require funds in your PAYGo account balance for the per minute rate.
Yes. If you use all of the minutes included in your Cricket PAYGo monthly plan you can change plans to another monthly plan with more included minutes. Your monthly service end-date will not change and the total number of included minutes will increase to the included number of minutes in your new plan.
When you run out of the minutes included with your monthly plan, you will be charged $.05 per minute for each additional minute of use for local and domestic long distance calling.
If you want to use a feature that isn’t included in your current plan you can switch plans at any time. If you don’t think you’ll use the feature very often, you can be charged on a per use or per minute basis.
If you are on a monthly plan, call Customer Care (*611 from your phone or 1-800-CRICKET from any phone) to change plans.
If you are on a daily plan, you can call *PAY (*729) from your PAYGo phone, visit a Cricket store or dealer, or call Customer care (*611 from your phone or 1-800-CRICKET from any phone) to change plans.
If you haven’t already paid for your daily or monthly access fee, the next time you pay your access fee you will be charged the new amount and you will have all the features associated with your new plan.
If you have paid for your daily or monthly access fee and you are changing to a higher plan, you will be charged the difference between the two plans and you will immediately have access to the features associated with your new plan.
If you have paid for your daily or monthly access fee and you are changing to a lower plan, you won’t be charged but you will only have access to the features associated with the new plan.
When changing between plans, remember to dial *228 to complete the plan change. If you forget to dial *228 after your plan change, your roaming indicator may not function properly. All other features, functionality, and pricing will work correctly.
No, but if you have already paid for your daily or monthly access fee and it’s an upward change, you must pay the difference between your current plan and your new plan.
Yes. We now offer the ability to block objectionable content from displaying on your Cricket PAYGo phone. If you’d like to block content, you must call Customer Care (*611 from your phone or 1-800-CRICKET from any phone) and ask for the content filtering feature to be added your plan.
We still offer all the features and functionality of the $3 per day plan, but now for the new low price of just $2 per day. We have also added unlimited data back-up to this plan.
Cricket PAYGo offers the best value in pay-as-you-go wireless service. With Cricket PAYGo you can communicate with anyone, on any network, at any time, with no contracts and no hidden fees.
Cricket PAYGo includes unlimited domestic messaging with all Cricket PAYGo plans, except the $1 per day plan – no messaging bundles are required. A la carte messaging is now available with our $1 daily plan for just 10¢ per sent message.
Each day you use your service, you will be charged an access fee for that day. The access fee will be $1 or $2, corresponding to your plan and, when charged successfully, will allow you access to all of the unlimited features included with your plan for one calendar day.
The service day starts at 12:00 AM (Pacific Time) and ends at 11:59:59 PM (PT). A service day always runs until midnight Pacific Time – regardless of when you begin service on a given day.
Cricket PAYGo puts you in control – with Cricket PAYGo daily plans, you are only charged on the days you use your phone. If you make an outgoing call, answer an incoming call, send text or pix, or access paid areas of the mobile web, you’ll be charged your daily access fee. You won’t be charged for calling us, topping-up your account, or dialing 911 for emergency services.
A month of service is one full calendar month. Your month starts on the day your monthly access fee is charged and ends at 11:59:59 PM (PT) one month later. For example, if you start a new month on December 12th, you’ll have service until the end of the day on January 11th.
With Cricket PAYGo monthly plans, you get the convenience of monthly service with the control of pay-as-you-go. We automatically start your new month of service when you have enough funds in your account to pay for your plan. If you don’t, we’ll remind you to top-up and your new month of service will start when you’re ready; just add enough funds to cover your plan, and your new month will start right away. Don’t worry – we’ll never change you late fees or penalties if you decide to wait before starting a new month.
No. These calls will not incur an access fee and can be made without funds in your account; however, other toll-free numbers will incur standard charges.
With Cricket PAYGo daily plans, you’re only charged for actions within your control. If someone else calls you and you don’t want to incur the daily access fee, simply let the call go to voicemail. Also, you can always view incoming text or pix without incurring the daily access fee. There is no additional charge to receive calls or messages on Cricket PAYGo monthly plans.
Voicemail is included with all Cricket PAYGo plans. Calling voicemail from your Cricket PAYGo phone will be treated as any other outgoing call (for Cricket PAYGo daily plans, this call will trigger a daily access fee if it’s your first activity of the day). There is no charge to check voicemail from another phone line.
Incoming messages are free for Cricket PAYGo customers. All Cricket PAYGo plans, except the $1 per day plan, include unlimited outgoing text and pix with payment of the access fee. With the $1 per day plan, each outbound message is just 10¢ per recipient (that means if you send a single message to five people, you’ll be charged for five messages, or 50¢), plus the daily access fee. If you’re on the $1 per day plan and send a lot of text messages, you may want to use *PAY to change to the $2 per day plan. For all daily plans, sending a message will trigger your daily access fee if it’s the first activity of the day.
When changing between plans, remember to dial *228 to complete the plan change. If you forget to dial *228 after your plan change, your roaming indicator may not function properly. All other features, functionality, and pricing will work correctly.
Download functionality is included in Cricket PAYGo service; you are only charged for the price of the specific game or application you chose to download. The prices vary based on the game or application. You must have enough funds in your account to purchase downloads.
Nationwide Talk & Text Coverage (which allows you to use Cricket service outside of your Home Coverage Area without incurring roaming costs) is included with all Cricket PAYGo plans, except the $1 per day plan. Based on the coverage provided with your service plan, if you are in a Cricket roaming coverage area, you’ll see a roaming indicator on your phone and we'll play a message before connecting your call. Roaming rates will apply (25¢ per minute) and not all features on all phones are available while roaming. Normal plan access fees apply when you use your phone in any unlimited or roaming coverage area.
If you hear a pre-call roaming message when you dial a number, this message indicates that you are roaming. You will not be charged for roaming if you hang up when you hear the Cricket roaming message or allow an incoming call to go to voicemail.
To prevent roaming charges entirely, change your phone settings to “Home Only” (refer to your owner’s manual for instructions to change the settings on your phone). Please remember to change your phone settings back to “Automatic” or “Scan” if you need to use your phone while outside of Cricket’s Home Coverage Area.
While in the Nationwide Talk & Text Coverage Area, you will not hear the pre-call roaming announcement, and you will not need additional funds to place or receive calls.
All of your voice features will work in your Nationwide Talk & Text Coverage Area, including voicemail, caller ID, call waiting, and three-way calling. You will also be able to dial *611 for Cricket Customer Care, *PAY to add funds to your Cricket PAYGo account, and 911 for emergency services. Additional features, such as picture messaging and mobile web, may be available in your Nationwide Talk & Text Coverage Area.
Nationwide Talk & Text is automatically included with all Cricket PAYGo plans, except the $1 per day plan. If you are on the $1 per day plan and would like Nationwide Talk & Text, you must change to another Cricket PAYGo plan. You can change to another Cricket PAYGo plan by calling *PAY (between daily plans only), calling Customer Care at *611 or 1-800-CRICKET (all plans), or visiting a local Cricket store, or Authorized dealer (to daily plans only). There is no charge to make this change.
When changing between plans, remember to dial *228 to complete the plan change. If you forget to dial *228 after your plan change, your roaming indicator may not function properly. All other features, functionality, and pricing will work correctly.
With Cricket PAYGo daily plans you can easily change your plan to suit your needs. Just dial *PAY from your Cricket PAYGo phone to change to another daily plan. You can also call us at 1-800-CRICKET or visit a local Cricket store or Authorized dealer, and we’ll change it for you.
If you’d like to change to or from a Cricket PAYGo monthly plan, you must call Customer Care to make this change (*611 from your phone or 1-800-CRICKET from any phone). It’s always free to change your plan.
When changing between plans, remember to dial *228 to complete the plan change. If you forget to dial *228 after your plan change, your roaming indicator may not function properly. All other features, functionality, and pricing will work correctly.
If you’ve tried Cricket PAYGo for 30 days and decide you’d prefer Cricket Wireless, just call Customer Care at 1-800-CRICKETor visit any Cricket store to switch your service. If you decide you’d rather leave Cricket entirely, you can return your phone to the place of purchase under the terms of the retailer’s return policy. Please note that any top-up you have already purchased and any remaining account balance are not refundable.
All calls charged per minute are rounded up to the next whole minute. For example, a call that lasts four minutes and one second will be rounded to five minutes.
Your call will be interrupted when we are unable to charge your account for the next whole minute. We’ll play a message explaining why your call was interrupted and give you the option to connect to *PAY. Just top-up and then redial your call.
If your plan does not include unlimited Directory Assistance, calls to 411 Directory Assistance will cost $1 per call in addition to your access fee and any applicable roaming fees.
