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Call Forwarding/Waiting

Call forwarding allows Cricket customers to send all of their incoming calls to another landline or wireless number within their local exchange (area code/prefix).

[+] How much does Call Forwarding cost?

Call forwarding is included in certain Cricket rate plans. Click here to view Cricket rate plans.

For plans that do not include call forwarding in the monthly price, the feature can be added for an additional monthly fee. If you would like to add call forwarding to your monthly service simply log into My Account and click on "Add New Features."

[+] Does my plan include Call Forwarding?

Call forwarding is included in select Cricket rate plans. If you are new to Cricket, click here to see current Cricket rate plans. If you are an existing Cricket customer log into My Account to see what features are included in your rate plan.

[+] What is Call Waiting?

This feature enables you to accept incoming calls while talking on your Cricket phone. When you are on a call, you will hear a tone alerting you that there is another call coming in.

[+] How do I use Call Waiting?

To use call waiting, press the SEND key after you hear the tone indicating that a second call is coming to your line. The first caller will be placed on hold while you answer the second call. Once you have completed the second call, press the SEND key to return to the first caller.

[+] How do I use the "Busy Line Call Forwarding" feature with my Cricket phone number?

To use busy line call forwarding, complete the following steps:

1. Dial *73 followed by the ten digit phone number (555-555-5555) you would like your calls to be forwarded to.

2. Press the SEND button.

3. You will hear a tone and your call will terminate automatically.

4. All incoming calls to your Cricket phone number will now be forwarded to the number you selected.

5. To turn the feature off, dial *730 and press the SEND button.

6. You will hear a tone and your call will terminate automatically.

7. You will now receive calls as normal to your Cricket phone number.

[+] How can I "Initiate or Cancel the Call Forwarding" feature with my Cricket phone number?

To initiate or cancel the call forwarding feature, complete the following steps:

1. Dial *72 followed by the ten digit phone number (555-555-5555) you would like your calls to be forwarded to.

2. Press the SEND button.

3. The call should connect and you will hear two quick beeps and the call will disconnect.

4. All incoming calls to your Cricket phone number will now be forwarded to the number you selected.

5. To turn the feature off, dial *720 and press the SEND button.

6. The call should connect and you will hear two quick beeps and the call will disconnect.

7. Call forwarding is disabled.

[+] How do I use the "Unconditional Call Forwarding" feature with my Cricket phone number?

To use unconditional call forwarding, complete the following steps:

1. Dial *72 followed by the ten digit phone number (555-555-5555) you would like your calls to be forwarded to.

2. Press the SEND button.

3. You will hear a tone and your call will terminate automatically.

4. All incoming calls to your Cricket phone number will now be forwarded to the number you selected.

5. To turn the feature off, dial *720 and press the SEND button.

6. You will hear a tone and your call will terminate automatically.

7. You will now receive calls as normal to your Cricket phone number.

Call Forwarding/Waiting

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