More and more of our customers are using 411 Directory Assistance alternatives like Google, 411 Info, and other Smartphone directory assistance applications that provide the same functionality as our Unlimited 411 Directory Assistance product. Moving forward, select plans will have up to five (5) 411 Directory Assistance calls per month. Additional calls can be purchased for $2 using your Flex Bucket. Click here to shop available plans now.
Each month, you’ll receive five (5) 411 Directory Assistance calls. Additional 411 Directory Assistance made during that month will cost $2 per call using your Flex Bucket.
First, you will want to purchase additional Flex Bucket services. You can then complete your additional 411 Directory Assistance call by purchasing them for $2 using your Flex Bucket. You can purchase Flex Bucket services using MyAccount on MyCricket.com or the MyAccount application on your phone. Alternatively you can call 1-800-CRICKET or visit a Cricket store.
View your account details using your MyAccount on MyCricket.com.Your plan feature listing will show this feature: 411 Assistance 5 credits. Alternatively, you can call Customer Care at 1-800-Cricket or visit a Cricket store.
No, because you purchased the Unlimited 411 Directory Assistance feature, you will continue to receive Unlimited 411 Directory Assistance calling as you did previously.
Directory Assistance is included in select rate plans. If Directory Assistance is not included in your rate plan you have two options to use the service.
1. You can add the Directory Assistance feature to your account by logging into My Account or calling 1-800-CRICKET.
2. You can pay for Directory Assistance service using your Flex Bucket at the rate of $2 per call.
If you are on a rate plan that includes unlimited long distance, your calls will be completed. If you are on a rate plan that only offers calls to local destinations, your call will not be completed. Additionally, customers who have purchased the Directory Assistance feature will be given the option to receive a text message containing the information they have requested.
