What types of calls are counted against the included minutes in my PAYGo rate plan?
Within the Nationwide Talk and Text Coverage Area, all incoming calls count against the included minutes in the PAYGo rate plan. Outgoing calls will also count against included minutes from the rate plan. If your PAYGo rate plan has unlimited minutes included, then none of the above scenarios apply and you can make or receive unlimited calls within the Nationwide Talk and Text Coverage Area.
International calls and directory assistance carry a premium charge that requires funds in your PAYGo account in addition to depleting minutes from the rate plan. If your PAYGo rate plan has the unlimited international long distance feature included as part of the rate plan then no additional charge will be applied for these calls.
The following calls that will not deplete from the minutes included in your plan:
- a call that leaves a message in your voicemail.
- Calls at 611
-Confirmation auto top-up enrollment
Roaming calls made or received outside the Nationwide Talk and Text Coverage Area will not deplete minutes included in your rate plan, but will require funds in your PAYGo account balance for the per minute rate.