what should i do if i made a credit, debit or check payment over the phone but it has not been credited to my account?

When making a payment over the phone, please allow up to 30 minutes for the payment to post to your account. Reinstatement of service will not take place prior to this time. If it has been longer than 30 minutes, please visit your nearest Cricket Store for further assistance.

You must provide them with the credit/debit card number or bank statement showing this debit from your account and/or the checking account number and routing number, found on the bottom of the check that was used to make this payment.