What is the warranty policy for modems purchased at National Retailers?
The modems sold at National Retailers come with a 12-month Limited Warranty. Thank you for the opportunity to service your internet service needs. The broadband data modem is covered by a Limited Warranty. If you are experiencing problems with your broadband data modem you may return it to a Cricket corporate-owned store and Cricket will determine if the problem is covered by the Limited Warranty. If Cricket determines that the problem is covered by the Limited Warranty, Cricket will repair and return your broadband data modem or issue you a refurbished broadband data modem. You may be responsible for shipping charges and you may be without your broadband data modem for 5 to 7 weeks.
As a service to you, Cricket has a Warranty Exchange Program which allows you to receive a replacement broadband data modem, for a fee, while Cricket is determining if your broadband data modem is covered by the Limited Warranty.
All warranty modem replacements require a service fee, as described below. As part of this value added service, Cricket will replace your modem with a factory refurbished modem. The replacement modem comes with a 90 day warranty and, if applicable, the warranty may be extended to cover the remaining warranty period of your original in-warranty modem.
If Cricket determines the problem with the broadband data modem is not covered by the Limited Warranty, the $20.00 will not be refunded. In either case your original broadband data modem will not be returned to you and becomes the property of Cricket.