What is the warranty policy for Cricket Broadband modems?
Warranty guidelines are imposed by the original manufacturer of the data modem and not by Cricket. Warranty replacement modems are offered to our customers as a value added service. If you would like to have the original modem manufacturer handle your warranty issue you may use the manufacturer contact information below.
All warranty modem replacements require a service fee, as described below. As part of this value added service, Cricket will replace your modem with a factory refurbished modem. The replacement modem comes with a 90 day warranty and, if applicable, the warranty may be extended to cover the remaining warranty period of your original in-warranty modem.
Your original modem will be sent to the manufacturer’s Authorized Service Center (ASC) and they will determine if the modem problem is covered by warranty. There is a $20 non-refundable fee.
If the manufacturer’s ASC determines the modem problem is not covered by warranty, the $20.00 will be non-refundable. Factory refurbished modems follow the same guidelines as above during the warranty period (up to one year from the original modem purchase date or 90 days since last in warranty exchange, whichever is longer).