what is the warranty exchange program?

Cricket’s Warranty Exchange Program is designed to help provide a working device to Cricket customers whose in-warranty device is no longer working.  If a customer’s device is under warranty, a customer can exchange their non-working device for a refurbished device replacement.  The customer may choose to have their replacement device shipped via 2 day shipping for $10, overnight shipping for $20, or have it exchanged same day in a Company Owned store for $50.