What is the return policy for Cricket Broadband modems?
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Length of Data Modem Ownership
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Return Policy
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1-3 Days AND opened AND installed/programmed*
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Full refund on device
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1-30 Days AND not installed/programmed*
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Full refund on device
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After above length of service criteria: Warranty Exchange only
Customer must call 1-800-CRICKET
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Warranty Exchange only - $20 non-refundable
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This table applies to new and refurbished data modems;
any variation requires Manager authority.
*Refers to the installation of the software onto a computer in which the device activation is successful.
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