What is the difference between my account being suspended vs. disconnected?
An account may be suspended if payment has not been received and the payment due date has passed. A suspended account may not use the Cricket network or services. In most cases, the past due amount must be paid before the suspension will be lifted.
An account may be disconnected if payment has not been received and it has been more than 30 days since the payment due date. If a customer’s account is disconnected, they will lose their Cricket phone number. A new account must be activated in order to use Cricket service.