there are charges to my credit card or checking account that i did not authorize, but are made to cricket. what do i need to do?

Immediately notify your financial institution of the unauthorized charges.

Please dispute any unauthorized charges with your financial institution as Cricket cannot issue any refunds/credits for unauthorized charges.

To retrieve information regarding the person(s) who used your information without authorization or where the charges originated, please file a police report with your local law enforcement as they will need to provide a court authorized subpoena to retrieve this information. Cricket will be unable to provide any information without this required documentation.