There are charges to my credit card or checking account that I did not authorize, but are made to Cricket. What do I need to do?
Immediately notify your financial institution of the unauthorized charges.
Please dispute any unauthorized charges with your financial institution as Cricket cannot issue any refunds/credits for unauthorized charges.
To retrieve information regarding the person(s) who used your information without authorization or where the charges originated, please file a police report with your local law enforcement as they will need to provide a court authorized subpoena to retrieve this information. Cricket will be unable to provide any information without this required documentation.