i think i may have a broken phone.  what can i do?

If you feel that your phone may be damaged or broken, try the following steps:

1. Turn your phone off and then back on.
2. Plug your phone and phone charger into the wall to ensure your phone has power.
3. Dial *228 and follow the prompts given.
4. Refer to your phone user manual for manufacturer recommended troubleshooting steps.
5. Call Cricket Customer Service at 1-800-CRICKET to speak with a customer service representative.
6. Visit your local Cricket store for in-person assistance.