How do I top-up my Cricket PAYGo account?
There are three ways to top-up your account – by first purchasing a PIN and then redeeming the PIN to your account, by adding funds directly to your account or, if you have a PAYGo monthly plan, by enrolling in PAYGo Auto Top-Up. To add funds with a PIN, you must call the number on the card or receipt and enter the PIN before you can use the funds. When you add funds to your account directly, you don’t need to redeem a PIN, and you can use the funds right away (in some cases, it may take up to 15 minutes for the funds to post to your account). When you are enrolled in Auto Top-Up, your account will be automatically topped-up each month on the last day of your monthly service period.
Add Funds With a PIN
You can buy top-up cards and PINs at many Cricket PAYGo locations. Top-up cards and PINs are available in values ranging from $10 to $45, depending on retailer and region. Depending on the Cricket PAYGo location, you can pay with cash, check, credit card, or debit card. Use our store locator to find a Cricket PAYGo location near you.
If you have a top-up card or PIN already, follow the instructions on the card or receipt to add the funds to your account. If you are having trouble, please contact Customer Care at 1-800-CRICKET so we can help you.
Add Funds Directly to Your Account
At some locations, you can add funds directly to you account without purchasing a PIN first. This is a great way to add funds to your account because it is flexible and convenient – you can top-up your account with amounts as little as $1 and as much as $300, and there’s no extra phone call to make to redeem a PIN. Depending on the Cricket PAYGo location, you can pay with cash, check, credit card, or debit card.
Topping-up your account is always easy from your phone. go to My Account via the mobile web or tap on the My Account icon (looks like a money bag) on your phone's home screen and click "Top-Up".
You can also use *PAY (*729) to top-up with your credit card. Just dial *PAY or call Customer Care to top-up in amounts as little as $1 or use our store locator to find a Cricket PAYGo location near you.
Add Funds with Auto Top-Up
If you have a PAYGo monthly plan, you can enroll in our PAYGo Auto Top-Up program which provides reassurance that your service will always be paid for in advance, and your service will remain uninterrupted. Your account will be topped-up automatically each month, on your service period end-date, for your next service period. No action will be required of you once you are enrolled in PAYGo Auto Top-Up.