How do I get help with my premium text messaging purchases?
You have several choices for getting assistance for text message purchases you have made by using premium text messaging or from 3rd party websites:
1. You can usually text the word "Help" to the code you purchased the content from. This will generate a help text message back to your Cricket phone.
2. You can contact the 3rd party content provider's consumer help information that was sent via text message to your Cricket phone.
3. You can log into My Account and select the Text Messaging Purchases link.
4. Contact Cricket Customer Care by calling 1-800-CRICKET.