Can I get a refund for premium text messages?
This depends. Cricket allows refunds if your original purchase is less than 2 weeks ago and you have not received multiple refunds over a period time. Content providers of your purchase may have different refund policies. You can request a refund several ways:
1. You can contact the 3rd party content provider's consumer help information that was sent via text message to your Cricket phone.
2. You can use online self-care by logging into My Account and selecting the "Text Messaging Purchases" link. Once you get to your Summary Page, locate your transaction and select the "Request Refund" button. If your request is within your allowance, your request will be granted and the purchase amount will be credited to your Flex Bucket account immediately. If you have exceeded your refund allotment you will receive the following message: "We're sorry! Your refund request exceeds your allotted refund limits or does not qualify. If you wish to continue this request, please call your content provider. See the text message you received from them when making this purchase."
3. You can contact Cricket Customer Care by calling 1-800-CRICKET. If your request is within your allowance, your request will be granted and the purchase amount will be credited to your Flex Bucket funds immediately. If you have attempted to receive a refund on mycricket.com and were denied, you will not be able receive a refund by calling 1-800-CRICKET. If this is your situation all refunds must be taken up with the 3rd party content provider that you purchased the content from originally.