can i dial 911 during the transfer process?

Wireless carriers are working together to ensure that 911 emergency calls will be minimally impacted while you transfer your number. When porting your number from or to any carrier, you need to plan for emergencies. If you call 911 from your NEW phone after you requested number portability, but before the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911 until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself and advise the 911 operator that you were disconnected.

Likewise, if you call 911 from your OLD phone after you requested number portability and after the port is complete, a 911 call center will not be able to call you back. It is vitally important that you provide accurate location information and that you remain on the line after calling 911, until advised that it is all right to hang up. If the call is disconnected before location and details have been provided, call 911 again, identify yourself, and advise that you were disconnected.