CTIA Wireless Consumer Checklist

Cricket strives to offer wireless services that make consumers' lives easier, safer, and more entertaining. That's why we offer a wide variety of wireless service plans to meet your specific needs and wants. We know how important it is for you to understand what is included and what is not before subscribing to a wireless service plan. Below is a table that highlights Cricket current service offerings, as well as frequently asked questions about our general service and device offerings.

  $35 Basic
Plan
  $45 Value
Plan
  $50 Smart
Plan
  $60 Smart
Plan
  $70 Smart
Plan
Number of voice minutes Unlimited nationwide local and long distance   Unlimited nationwide local and long distance   Unlimited nationwide local and long distance   Unlimited nationwide local and long distance   Unlimited nationwide local and long distance
                   
Number of text messages Unlimited text anywhere within Cricket's coverage area   Unlimited text anywhere within Cricket's coverage area   Unlimited text anywhere within Cricket's coverage area   Unlimited text anywhere within Cricket's coverage area   Unlimited text anywhere within Cricket's coverage area
                   
Voice or messaging overages Unlimited use; no overages   Unlimited use; no overages   Unlimited use; no overages   Unlimited use; no overages   Unlimited use; no overages
                   
Device price Cricket offers a wide variety of devices. Please click here for details.
                   
Does device price vary if taken without a term contract vs. with? No. Cricket is a no contract provider so it does not require its customers to take out a term contract.
                   
Does the device require a specific service plan? Yes. Customers can activate feature phones on the $35 Basic Plan and the $45 Value plan. All smartphones require one of the Smart plans.
                   
Plan's coverage area Nationwide coverage   Nationwide coverage   Nationwide coverage   Nationwide coverage   Nationwide coverage
                   
Limitations These rate plans have nationwide coverage. Please click here for details.
                   
Roaming charges outside nationwide coverage area? If you are outside Cricket's nationwide coverage area you may roam for $0.25/minute.
                   
International roaming charges Cricket does offer international roaming in Mexico and Canada for $0.25/minute.
                   
Term of service contract No contract   No contract   No contract   No contract   No contract
                   
Early termination fee Cricket is a no contract provider so there is no early termination fee.

Frequently Asked Questions

Devices:
Can I bring my own compatible phone? Yes, you may bring a phone that is compatible with Cricket's network, provided it does not harm our network, and activate it on one of our rate plans.

Do you utilize device locks or software protection applications on your devices? Yes, Cricket utilizes device locks and software protection applications. However, the device locks are usually set to a default code and you may obtain the default code by contacting customer care.

What handset insurance options are available? Cricket offers a Handset Protection Program to customers. For additional details, please click HERE.

Coverage Area:
What coverage mapping resources are available? Cricket's coverage maps are available HERE.

Fees and Surcharges:
Are additional fees and surcharges added to my bill? Cricket charges a $1 Administrative Fee per line of service. Additionally, sales tax is added.

If so, what are they? Cricket charges a $1 Administrative Fee per line. Cricket is required to add sales tax and other point-of-sale use taxes.

How are Late Payment Fees calculated? Cricket does not charge a traditional late fee. Customers who do not pay for their service on or before their designated due date run the risk of having their service suspended.

Term Contracts:
Cricket is a no contract provider so it does not require a customer to take out a term contract.

Trial Period:
How long is the trial period? Cricket permits a trial period of 30 days but the phone must be returned in "like new" condition. For additional details, please review our Return Policy HERE.

What taxes, fees and other charges am I responsible for if I cancel during the trial period? If you cancel during the trial period you are responsible for shipping charges, the activation fees, and service fees for the first month; these fees are non-refundable.

Is the activation fee refunded? No.

Will I be responsible for an Early Termination Fee if I cancel service during the trial period and don't return my device? Cricket is a no contract service so it does not impose Early Termination Fees like other providers.

Third Party Content:
What is third-party content? In addition to roaming, ringtones, and data services provided by Cricket, you can access premium and other features and services provided by third parties to which Cricket extends billing privileges by allowing you to pay for such third party features and services using your Flex Bucket.

Can I block charges for third party content from appearing on my bill? Yes
If so, how? You may restrict access to most premium and third-party services by simply not purchasing/establishing Flex Bucket services; or, if you already have Flex Bucket services, by not purchasing additional Flex Bucket services.  Alternatively, you have the option to switch to a plan that requires use of your Flex Bucket to access premium services.  These options are available to you at any time and at no additional cost.

Usage Management Tools:
What tools are available that will help me monitor and manage my data, text and voice usage? Cricket offers a wide array of devices, including smartphones like the Android and BlackBerry, some of which may offer a minute counter feature. Most plans include unlimited data; some include specific quantities of full-speed data. For plans that include specific quantities of full-speed data, Cricket sends free usage SMS and email notifications, and provides free usage tracking tools in all self-serve channels, including mycricket.com and directly on the phone. Cricket is an unlimited provider so there are no overages for your data, text, and voice usage. For additional details on each of our phone offerings, click HERE.

What charges, if any, apply to each of these tools? None.

International Usage:
Where can I learn about what international services are available and how much they cost? International long distance rates can be found HERE. Additional international services can be found HERE.

Parental Controls:
What account management tools are available to restrict or limit phone use by minors? Cricket has implemented content filtering to block access to illegal web sites. The list of web sites is validated and updated daily. Cricket also allows users to opt-in to prevent their handset from accessing mature content (content suitable for 18 years and older).