Cricket PAYGo is a prepaid product. You purchase service in advance by adding funds to your account. As you use your service, you’ll decrease the funds in your account. Just top-up when you start to run low to keep using your Cricket PAYGo service.
With Cricket PAYGo monthly plans, you decide which plan has the best unlimited features and the right number of included minutes for you. Whatever plan you select, when you pay your access fee, you’ll have access to all the features included with your plan, as well as other services and features for an additional charge. See How do Cricket PAYGo monthly plans work? or How do Cricket PAYGo Muve Music plans work? for more information.
You will never be charged for things outside of your control (like receiving a text message or letting an incoming call go to voicemail), for managing your account (for example, calling Customer Care or *PAY), or certain other services (like calling 911 or browsing the Cricket storefront).
To help you keep your service uninterrupted, PAYGo customers on a monthly plan can enroll in Auto Top-Up . If you aren’t enrolled in Auto Top-Up, we’ll remind you to top-up when your account balance is $5 or less or if your account has five days or fewer to expiration. If you cross one of these thresholds, we’ll send you a text message, and we’ll remind you each time you place a call (you’ll have the option to continue to your call or connect to *PAY to top-up). If you don’t have enough funds in your account to pay for a service, we’ll let you know. You’ll need to top-up before you can use that service.
