Cricket PAYGo Q&A
Cricket PAYGo offers the best value in pay-as-you-go wireless service. With Cricket PAYGo you can communicate with anyone, on any network, at any time, with no contracts and no hidden fees.
You can use your Cricket PAYGo service all across the US! With nationwide Cricket PAYGo plans you can now talk and text across the US and Puerto Rico. Cricket PAYGo Plans offer great coverage, click here to see the coverage areas for these plans. Based on the coverage provided with your service plan, if you are in a Cricket roaming coverage area, you’ll see a roaming indicator on your phone and we'll play a message before connecting your call. Roaming rates will apply (25¢ per minute) and not all features on all phones are available while roaming.
Cricket PAYGo is a prepaid product. You purchase service in advance by adding funds to your account. As you use your service, you’ll decrease the funds in your account. Just top-up when you start to run low to keep using your Cricket PAYGo service.
With Cricket PAYGo monthly plans, you decide which plan has the best unlimited features and the right number of included minutes for you. Whatever plan you select, when you pay your access fee, you’ll have access to all the features included with your plan, as well as other services and features for an additional charge. See How do Cricket PAYGo monthly plans work? or How do Cricket PAYGo Muve Music plans work? for more information.
You will never be charged for things outside of your control (like receiving a text message or letting an incoming call go to voicemail), for managing your account (for example, calling Customer Care or *PAY), or certain other services (like calling 911 or browsing the Cricket storefront).
To help you keep your service uninterrupted, PAYGo customers on a monthly plan can enroll in Auto Top-Up . If you aren’t enrolled in Auto Top-Up, we’ll remind you to top-up when your account balance is $5 or less or if your account has five days or fewer to expiration. If you cross one of these thresholds, we’ll send you a text message, and we’ll remind you each time you place a call (you’ll have the option to continue to your call or connect to *PAY to top-up). If you don’t have enough funds in your account to pay for a service, we’ll let you know. You’ll need to top-up before you can use that service.
With Cricket PAYGo monthly plans, you get a full month of service for one low rate. We offer a variety of monthly plans to choose from. You decide which plan has the best unlimited features and the right number of included minutes for you. When you are close to using the number of minutes included in your plan, we’ll send you a text message to let you know. If you use all the minutes included with your plan, additional minutes are charged per minute. Services that are not included in your plan are charged per use (such as 411 directory assistance) or per minute (such as roaming). We automatically start your month of service when you have enough funds in your account to pay for your plan. If you don’t, we’ll remind you to top-up and your new month of service will start when you’re ready – just add enough funds to cover your plan and your new month will start right away. Don’t worry -- we’ll never charge you late fees or penalties if you decide to wait before starting a new month.
With Cricket PAYGo Muve Music plans, you get the convenience of pay-as-you-go monthly service plus you have access to unlimited song downloads, as well as ringtones and ringback tones. Click here for information about how Muve Music works.
Within the Nationwide Talk and Text Coverage Area, all incoming calls deplete minutes from the included minutes in the PAYGo rate plan. Outgoing calls will also deplete minutes from the rate plan. International calls and directory assistance carry a premium charge that requires funds in your PAYGo account in addition to depleting minutes from the rate plan.
The following calls that will not deplete from the minutes included in your plan: a call that leaves a message in your voicemail. Also calls to Cricket at 611, *PAY, 800Cricket or confirmation auto top-up enrollment will not deplete minutes included in your PAYGo rate plan.
Roaming calls made or received outside the Nationwide Talk and Text Coverage Area will not deplete minutes included in your rate plan, but will require funds in your PAYGo account balance for the per minute rate.
When you make a call, minutes will start to deplete when you select “send” on your handset. Minutes stop depleting when the call ends.
No. We do not check your credit, or require a contract, deposit, or monthly commitment. We do offer monthly service, but you choose when you start a new month of service – we’ll never charge you late fees or penalties if you decide not to start a new month right away.
Maybe. Some of our older phones do not work in all areas. Click here to view options and purchase an eligible phone for your service area.
Yes, but you will lose all funds in your account and will probably have to buy a new phone from the other wireless company. Transferring your number is handled by the other wireless company. Please contact the other wireless company for details on how to do this.
Yes. Cricket top-up cards/PINs and phones can be purchased at retail locations and given as a gift to new or existing Cricket PAYGo customers. The expiration period does not begin until the top-up has been applied to the account, so you don’t have to worry the funds will expire before you give your gift.
Yes, you can move your existing phone number to another Cricket phone at any time. There are no discounts available to upgrade to a new phone and there is a $15 charge to make this change.
Please click here to read the complete terms and conditions of service.