Troubleshooting
AOL Instant Messenger
- I am not receiving messages on my mobile phone.
- I am unable to sign onto the AIM service.
- I forgot my password.
- I registered for IM forwarding but did not receive a confirmation code.
- My instant messages are not being received.
- My password is not working.
Cricket® Rewards
Flex Bucket
Nationwide Roaming
- I added the Nationwide Roaming feature, updated my Preferred Roaming List and have sufficient Flex Bucket services available but cannot make a call.
- I am in my local calling area but I hear the announcement “Welcome to Nationwide Roaming”.
- My text messaging feature does not work while I am traveling.
- When I dial 611, I reach a different Customer Care Center.
- When I try to make a call, I am asked for a credit card when I already have Flex Bucket services available.
- When I try to make a call, I get “dead air”.
- When I try to make a phone call, I get a “fast busy” signal.
Ringtones, Graphics and other Applications
- I am having trouble pairing my Motorola KRZR or SLVR with my BMW Bluetooth System. What should I do?
- I am not getting any SMS Messaging results.
- I am not getting the search results I expected.
- I cannot find Cricket Clicks on my Motorola RAZR, KRZR or SLVR?
- I cannot locate the storefront.
- I just purchased a download and I did not receive it.
- I just resent my download and I did not receive it.
- I received the following message: “Unsuitable Content for Your Device”
- I received the message: “File Corrupt”
- The storefront looks terrible with funny images and red “x’s”.
- How do I use the MP3 functionality on my phone?
- I forgot my voicemail password, what do I do?
- I think I may have a broken phone. What can I do?
- Why is my Kyocera K132 freezing, locking up or failing?
