Phones, Accessories and Warranty

Cricket EZ

• Cricket EZ Phone – Required Software Upgrade to Correct 911 Problem
• How can I tell if my phone already has the new software?
• Is there a charge for the software update?
• What is the problem with the Cricket EZ phone?
• What should I do before I can get to the company store for the new software?
• What should I do to get the phone fixed?

Purchasing

• How do I check the status of my online order?

• Can I use my current mobile phone with Cricket® service?
• How do I know my online order is being processed?
• How do I upgrade my phone?
• What is Bluetooth?
• What phone accessories does Cricket® sell?
• What phone models does Cricket® offer?
• When can I expect to receive my online order?
• Where can I purchase phones and accessories?
• Why does my online order delivery require a signature?

Warranty Exchange Program

• How will I know if my phone is found to be in warranty?
• What are my options if I do not want to pay the $45 fee?
• What are the costs associated with the program?
• What if 15 days have passed and my account has not been credited and I have not received any notification on my phone?
• What is classified as “out of warranty”?
• What is the Warranty Exchange Program?
• Will I receive a full refund if my phone is found to be in warranty?