Features and Optional Services
3-Way Calling
AOL Instant Messenger
Call Forwarding
- How do I use the Busy Line Call Forwarding feature with my Cricket phone number?
- How do I use the Call Forwarding No Answer feature with my Cricket phone number?
- How do I use the Unconditional Call Forwarding feature with my Cricket phone number?
- How much does Call Forwarding cost?
- What is Call Forwarding?
Call Waiting
Caller ID
Cricket Flex Bucket
- Can I use my pre-purchased Flex Bucket service to pay for part of my monthly service bill?
- Can I pre-purchase a recurring Flex Bucket service as part of my monthly bill?
- Do Flex Bucket services rollover from month-to-month?
- How can I check the amount of Flex Bucket services I have available?
- How do I pre-purchase Flex Bucket services?
- How long after I pre-purchase Flex Bucket services are they available for use?
- If I place a domestic/international distance call and my Flex Bucket service runs out, will my call be disconnected?
- If I transfer from monthly Cricket service to Cricket by Week or vice versa, will I lose my Flex Bucket services?
- What can I buy with my Flex Bucket?
- What is the Cricket® Flex Bucket?
- Will I be notified if my Flex Bucket services are running low?
Directory Assistance
- Can I get a refund if Directory Assistance gave me the wrong number?
- Can I make Directory Assistance calls with Cricket by Week?
- Can I recieve a text message with the Directory Assistance information I have requested?
- How do I make a Directory Assistance call from my Cricket® phone?
- How much does Directory Assistance cost?
- Will I receive the requested number and have to write it down, or will my calls be completed?
Downloads (Ringtones, Games, Graphics and More)
- Are the same applications available for download on all Cricket® phones?
- At what point in the purchasing process am I charged for the application?
- Can I add or delete an application at any time?
- Can I buy an application if I do not have my phone with me?
- Can I download or add ringtones to my Cricket phone?
- Can I download ringtones, games or graphics with Cricket by Week service?
- Can I preview or demo an application before I purchase it?
- Can I receive a refund on Games and Apps applications?
- Can I transfer applications I have purchased from my current phone to a new phone?
- Can I use my downloaded applications if I am outside my home calling area?
- How do I check the amount of memory I have left on my phone?
- How do I delete an application?
- How do I disable an application?
- How do I download a ringtone, game or graphic?
- How do I know my application has been sent to my phone?
- How do I pay for ringtones, games or graphics?
- How many applications can I store on my phone?
- How much do ringtones, games or graphics cost?
- What are ringtones?
- What happens if I receive a phone call while I am downloading an application?
- What is Games and Apps?
- What is a graphic?
- What is the difference between disabling and deleting an application?
- Who can purchase ringtones, games and graphics?
- Will I see my ringtone, game or graphic purchases on my monthly bill?
General Questions
- How can I purchase optional features?
- How can I remove features from my account?
- How do I know if my phone is compatible with a certain feature?
- How much do optional features cost?
- What features and services are available to Cricket® customers?
- What features are included with my calling plan?
Handset Protection Program
- What do I do if I need to file a claim for a lost, stolen or damaged phone?
- What is the Handset Protection Program?
International Long Distance
- Can I make international long distance calls from my Cricket® phone?
- How do I call Mexican mobile numbers if I cannot get minutes through the calling bundles I previously used?
- How do I purchase international long distance?
- How much does it cost to make an international long distance call?
- Is international long distance available with Cricket by Week service?
- Why have my International Long Distance minutes to Mexico recently changed?
International Text Messaging
- How do I pay for sending text messages to international destinations?
- How do I send a text message to an international destination?
- How much will sending a text message to an international destination cost?
- If my message is not received by the person I sent it to, can I get a refund?
- To which countries can I send an international text message?
Long Distance
- Can I call 1-900 numbers?
- Can I make U.S. long distance calls from my Cricket® phone?
- How do I purchase long distance?
- How soon after I purchase Flex Bucket services can I use it for long distance calls?
- Is there a cost to dial toll-free numbers?
- To what locations can I call using Cricket® long distance service?
- Will I be charged for an incoming long distance call?
Mobile Web Services
- Can I continue to use the Mobile Web service if my Cricket service is temporarily suspended or disconnected?
- Can I make online payments with the Mobile Web?
- Can I save or download a picture, video, ringtone or application from a Mobile Website to my phone? Will I be charged?
- Can I transfer purchased downloads to my new mobile phone?
- Can I use Cricket's Mobile Web service if I am outside of my home calling area in another Cricket market but do not have the National Extended Calling Area included with my Cricket service?
- Can I use the Mobile Web application in any phone?
- Does Cricket offer GPS services?
- How do I access My Stuff?
- How do I add the storefront feature?
- How do I download my free ringtone in the Samsung Siren "Scratch and Win" Sweepstakes?
- How do I know if a website is "mobile optimized"?
- How do I make a purchase from the storefront?
- How do I share my online album?
- How long will purchased downloads be available to me in My Stuff?
- How much does the storefront cost to use?
- What is My Stuff?
- What is WAP?
- Who can access the storefront?
Multimedia Messaging (Picture/Video)
- Can I receive Multimedia Messages if I do not pay for the monthly service?
- Does Multimedia Messaging work with all Cricket® phones?
- How can I tell if I have received a Multimedia Message?
- How do I pay for Multimedia Messaging?
- How do I send a Multimedia Message from my phone?
- How do I send a Multimedia Message to a Cricket® phone via e-mail?
- How do I sign up for Multimedia Messaging?
- How much does Multimedia Messaging cost?
- I received a Picture Message but my Cricket phone does not support that message type. How can I view the picture that was sent to me?
- What is Multimedia Messaging?
- What is my Multimedia Messaging e-mail address?
National Extended Calling Area
Nationwide Roaming
Ringback Tones
- Am I charged each time a caller hears one of my Ringback Tone selections?
- Can I assign a unique Ringback Tone for a group of callers?
- Can I control how loudly my Ringback Tone is played to callers?
- Can I preview a Ringback Tone from my phone?
- Can I still use my purchased Ringback Tones if I remove the Ringback Tones subscription from my Cricket account?
- Can I transfer my Ringback Tones subscription to another phone number if I have to change my phone number for reasons beyond my control?
- Can I use the normal ringing tone during work hours and then use a fun Ringback Tone after-hours?
- Do I need a new mobile phone to use Ringback Tones?
- How can I extend my Ringback Tone that is about to expire?
- How do I know when one of my Ringback Tones is about to expire?
- How do I pay for a Ringback Tone?
- How do I set up Ringback Tones so that a caller does not hear a song?
- How do I set up a Ringback Tone for a friend or group of friends?
- How do I set up and manage Ringback Tones for the first time through the internet using my personal computer?
- How do I set up and manage Ringback Tones through my wireless phone?
- How many Ringback Tones can I purchase?
- If I get a new phone, do I keep my Ringback Tones?
- If I reactivate the Ringback Tone feature on my Cricket account, do I have access to my previously purchased, unexpired Ringback Tones?
- If I transfer service to another account will I keep my Ringback Tones?
- If my service is hotlined will I keep my Ringback Tones?
- Is there a limit to how many people can hear my Ringback Tones?
- What are Ringback Tones?
- What is the difference between a Ringtone and a Ringback Tone?
- Will my Ringback Tone song purchases ever expire?
Text Messaging
- Can I hook my phone up to a modem?
- Can I receive a text message if I do not pay for the text messaging service?
- Can I send or receive e-mails from my Cricket® phone?
- How can I tell if I have received a text message?
- How do I send a text message from my phone?
- How much does text messaging cost?
- How will I be billed for text messaging?
- Is text messaging available with all Cricket® phones?
- What is text messaging?
- Who can send text messages from the Cricket® website?
Text Messaging Purchases
- Can I get a refund for my Text Messaging Purchase?
- Can I see my Text Messaging Purchaes at www.mycricket.com?
- How can I participate in a Text Messaging Purchases campaign?
- How do I cancel a subscription to alerts, mobile content or other mobile applications that I purchased using Test Messaging Purchases?
- How do I get help with my Text Messaging Purchaes?
- How do I know I can particpate in a specific campaign or buy a specific mobile content item?
- How do I pay for Text Messaging Purchases?
- What are Text Messaging Purchases?
- What are the typical charges for Text Messaging Purchases?
- What if I make a purchase using Text Messaging Purchases and my download is faulty or does not occur?
- Who can use Text Messaging Purchases?
