Cricket PAYGo
1. General Information
- 1. What is Cricket PAYGo?
- 2. Do I need to pass a credit check, sign a contract, leave a deposit or pay a monthly bill?
- 3. My Cricket PAYGo phone was lost / stolen. I have another Cricket phone. Will that work on Cricket PAYGo?
- 4. Can I transfer my number from Cricket PAYGo to another wireless telephone company?
- 5. Can I buy Cricket PAYGo service as a gift?
- 6. Can I add a line to my Cricket PAYGo account?
- 7. Can I change my phone number?
- 8. Can I upgrade my phone?
2. Getting Started
- Can I use my existing phone to start Cricket PAYGo service?
- How do I become a Cricket PAYGo customer?
- I am a Cricket monthly customer and would like to change to Cricket PAYGo. Can I bring my phone and number from my monthly service to Cricket PAYGo?
- I have an account with another wireless telephone company. Can I bring my number to Cricket PAYGo?
- I have games or other applications on my Cricket phone. If I move to Cricket PAYGo, can I still use them?
- What about funds in my Flex Bucket (for long distance, roaming, downloads, etc.) or any time left on my monthly account? If I move from my Cricket monthly plan to Cricket PAYGo can I keep my funds?
3. Product and Pricing
- Can I add or remove specific calling features?
- Can I change Cricket PAYGo rate plans?
- Can I use Cricket PAYGo outside of my local calling area?
- Can I use Cricket PAYGo to call internationally?
- Does Cricket PAYGo include unlimited nights and weekends or mobile to mobile calling?
- Does Cricket PAYGo offer messaging bundles?
- How is a day of service defined? Does it vary based on when I initiate service for that day?
- How much does voice mail cost?
- How will I know if I am outside a Cricket market and will be charged roaming?
- What does it cost to use Cricket PAYGo downloads?
- What does it cost to use text and picture messaging on Cricket PAYGo?
- What if I try Cricket PAYGo and decide it isn't right for me?
- What is Cricket PAYGo?
- What is a daily access fee?
- What is the charge to call Directory Assistance?
- What unlimited features does Cricket PAYGo include?
- When will I be charged the daily access fee?
- Will I be charged for calling 611, *PAY, 1-800-CRICKET, 1-800-698-0358 (inComm PIN redemption), or 911?
- Will I be charged if someone sends me a message or calls me?
- Will call times with minutes and seconds be rounded up to the next full minute for airtime charges?
4. Account Balance
- Can I reactivate my Cricket PAYGo service?
- Does my Cricket PAYGo account balance last until I use it?
- How do I find out what my Cricket PAYGo balance is, or when my account balance is due to expire?
- What happens if I still have a balance when I reach my expiration date?
- What happens if I use all my Cricket PAYGo top-up before my expiration date?
- What happens if my Cricket PAYGo account balance expires?
- What if I still have an account balance when I top-up?
- What if I try to make a call but don't have a high enough account balance?
- When I top-up, how is the expiration date calculated?
- Will Cricket tell me when my balance starts to run low?
5. Account Top-Up
- Can I get a refund for top-up cards or top-up applied directly to my Cricket PAYGo account?
- Can I top-up in any amount?
- How can I pay for Cricket PAYGo top-up?
- How do I apply a top-up card or PIN to my account?
- How long do I have to redeem a PIN on my Cricket PAYGo account?
- How soon will the top-up be applied to my account?
- What is my maximum account balance?
6. Customer Care
- Does Cricket PAYGo have a website where I can add funds, view my account balance, etc?
- Is there a phone replacement program I can buy for my Cricket PAYGo phone to protect against loss, theft or damage?
- My Cricket PAYGo phone stopped working. What should I do?
- What are customer care's hours?
- What number do I call to get help with my Cricket PAYGo phone or service?
